Enterprise account setup?
# support
m
We are on a tight schedule and need some technical validation before being able to set up an enterprise account with your company. Please let me know if you have a resource that could meet with me to discuss this. Thanks, Charlie charlie@buildsolutions.ai
v
Hi Charlie! 😊 I understand that you're on a tight schedule and need some technical validation before setting up your enterprise account with Vapi. For this, I recommend reaching out to our dedicated support team. Here are a few ways you can get in touch: 1. **Email Support**: You can email our support team at support@vapi.com for assistance. 2. **Live Chat**: If available, you can use the live chat feature on our website for immediate help. 3. **Discord Community**: Joining our developer community on Discord can also be beneficial for real-time collaboration and support. Additionally, our enterprise plans come with dedicated support, including regular check-in calls and a shared Slack channel for ongoing communication. This can be a great way to get the technical validation you need. Let me know if you need any more information or assistance! Sources: - [VAPI Support](https://docs.vapi.ai/support) - [VAPI Enterprise Plans](https://docs.vapi.ai/enterprise/plans) - [VAPI Discord Community](https://discord.com/invite/pUFNcf2WmH)
m
it is not clear if we have any ability to capture call transcript, audio, variables, etc from a call whne in HIPAA configuration mode. We understand no info is stored on your servers, but cannot tell if we'd have the opportunity to take the call data and push it to our secure HIPAA servers.
How long does the PHI data stay in the system if the opt-out of storage is toggled on? How is the 10-minute call recording webhook instantiated? If an end_call webhook fails after 3 tries, what happens to the data?
k
Hey @motorthings In HIPAA mode, you need to configure storage for storing recordings and transcripts on your servers.
and we will not store any data if HIPAA mode is on.
Let me know if you have further questions.