Hey everyone, so I'm using the recommended Voicemail setup with Twilio and the default tool, but what happens is the outbound assistant reads the first message, then the one seconed later starts saying the voicemail message. Has anyone else had this problem? Side note: I know that Voicemail is set to false. I got frustrated with it, so right now, it's off till I get it fixed. https://cdn.discordapp.com/attachments/1346657466754273300/1346657466909196330/image.png?ex=67c8fbff&is=67c7aa7f&hm=6a9c0d65968b755080010859a7e5db83ee04f9ef6afa1cdd3f4d365eb17efc3e&

Hey there! It sounds like you're experiencing a frustrating issue with the outbound assistant reading the voicemail message even when voicemail detection is set to false. This can happen if the system is misinterpreting the call flow or if there are timing issues with the detection settings. Here are a few things you can check or try to resolve the issue: 1. **Check the Timing Settings**: Since your

machineDetectionTimeout

is set to 15 seconds, it might be worth experimenting with a shorter timeout. Sometimes, longer timeouts can lead to misinterpretations of the call state. 2. **Review the Configuration**: Ensure that the voicemail detection settings are correctly configured. Since voicemail is set to false, the assistant should not be processing voicemail messages. Double-check that there are no conflicting settings elsewhere in your configuration. 3. **Test with Different Scenarios**: If possible, try testing with different call scenarios to see if the issue persists. This can help identify if it's a specific type of call or message that's causing the problem. 4. **Consult Documentation**: If the issue continues, reviewing Twilio's documentation on voicemail detection and call handling might provide additional insights or updates that could affect your setup. If you need more detailed guidance, feel free to share your configuration, and I can help you troubleshoot further! 😊 Sources: - [Twilio Voicemail Detection Documentation](https://docs.vapi.ai/phone-calling/voice-mail-detection) - [Twilio Call Handling Configurations](https://docs.vapi.ai/calls/call-ended-reason)

@Vapi Support Bot

"voicemailDetection": {
            "provider": "twilio",
            "voicemailDetectionTypes": [
            "machine_start",
            "machine_end_beep",
            "unknown"
            ],
            "enabled": true,
            "machineDetectionTimeout": 15
        },
        "voicemailMessage": ""

Could you clarify if the issue occurs consistently with all calls or only under specific conditions? Also, have you tried adjusting the

machineDetectionTimeout

to see if it affects the behavior? Sources: - [Twilio Voicemail Detection Documentation](https://docs.vapi.ai/phone-calling/voice-mail-detection) - [Twilio Call Handling Configurations](https://docs.vapi.ai/calls/call-ended-reason)

@Vapi Support Bot I ajusted the time and its still plays the voicemail right after the first meassge is play i move the timeout from 15 to 20 and not change.

Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Sure thing I got a few

Getting the same issue here 😢 provider: "twilio" as const, voicemailDetectionTypes: [ "machine_start", "machine_end_beep", "machine_end_silence", "unknown", "machine_end_other" ] as TwilioVoicemailDetectionVoicemailDetectionTypesItem[], enabled: true, machineDetectionTimeout: 15, machineDetectionSpeechThreshold: 2500, machineDetectionSpeechEndThreshold: 2050, machineDetectionSilenceTimeout: 2000 Call id examples : 3982e1fa-30f7-4c29-b7be-3646b4a61c5c, 06a995aa-cf14-4437-a7ec-167512bc0ccc (I take the call and then she starts to read the voicemail mesage)

🔵 13:43:54:076 Voicemail Detected. Message Length: 276 Message: Bonjour. Je vous appelle concernant une facture ouverte auprès de la société Poppy. Je vous encourage à la payer rapidement ou à nous faire savoir la raison pour laquelle celle-ci n'a pas encore été payée. Ceci est un message automatique, je retenterai de vous appeler demain. 🔵 13:24:01:538 Voicemail Detected. Message Length: 276 Message: Bonjour. Je vous appelle concernant une facture ouverte auprès de la société Poppy. Je vous encourage à la payer rapidement ou à nous faire savoir la raison pour laquelle celle-ci n'a pas encore été payée. Ceci est un message automatique, je retenterai de vous appeler demain.