Can't increase concurrency
# support
v
It looks like you're encountering a CSRF token error when trying to increase your concurrency limit in Vapi. This error typically means that the CSRF token required for the transaction is either missing or not being handled correctly. Here are some steps you can take to resolve this issue: 1. **Check Your Request**: Ensure that the CSRF token is included in your request headers. It should look something like this:
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http
   CSRF-Token: YOUR_CSRF_TOKEN
2. **Session Management**: Make sure that your session is active and that the CSRF token hasn't expired. If you're unsure, try logging out and back in to refresh your session. 3. **Review Application Configuration**: If you're using an API or a custom application, verify that it's set up to include the CSRF token in requests that modify state or make purchases. 4. **Consult Documentation**: Check Vapi's official documentation for any specific requirements regarding CSRF tokens during transactions. 5. **Contact Support**: If the issue persists after trying these steps, it might be best to reach out to Vapi support with details of the error and what you've tried. They can provide more targeted assistance. Let me know if you need any more help! 😊 Sources: - [Error Handling in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238) - [CSRF Token Error Resolution](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238)
v
what is the issue ? @Shubham Bajaj
s
@vstar My apologies for the delayed response. Could you please clear your browser cookies and cache, and then try again? It should work as expected.
s
@vstar can you help me with your orgID please.
v
ab5725ac-2bc0-4047-8599-a70fe2a6f19b
k
The error message suggests that while you have 96.4 credits, the add-ons you're trying to purchase require more credits than your current balance. Each add-on has a specific credit cost. To resolve this, you have a few options: - Click the "Buy More Credits" button to increase your credit balance
v
The add-on cost is $80.65. My account at the time had $96.40. I had more than the needed amount.
I was only increasing my concurrency by 10. Vapi prorated the amount due
k
@vstar Is this resolved for you? I see you've increased the concurrency limit. I've created a customer account for you so you can have better visibility and resolution for your account.
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