I would love to know what happens when a transfer tool is initiated and then the person does not pick up on the other end? How does the AI Assistant handle it? Thanks!

When a transfer tool is initiated and the intended recipient does not pick up, the AI Assistant follows a specific protocol to manage the situation. Here’s how it typically works: 1. **Transfer Attempt**: The AI Assistant attempts to connect the caller to the designated recipient. 2. **Unanswered Call Detection**: If the recipient does not answer, the system detects this through mechanisms like

statusCallback

, which can identify if the call is unanswered or goes to voicemail. 3. **Fallback Actions**: Depending on the configuration, the AI Assistant can take several actions: - It may play an announcement to the caller, such as "Specialist not available." - Alternatively, it can offer to schedule an appointment or revert control back to the AI for further interactions. 4. **Return to Original Assistant**: If the transfer fails, the system can allow the call to revert back to the original assistant, although this may require specific configurations and is not always straightforward. Overall, while the AI Assistant is designed to handle these scenarios, there are limitations, and sometimes external systems like Twilio may be needed for more complex handling of call transfers. If you have any more questions or need further details, feel free to ask! 😊 Sources: - [Handling Calls When the Other Person Does Not Pick Up During a Transfer](https://docs.vapi.ai/phone-calling/on-hold-specialist-transfer) - [Detailed Report on Vapi's AI Assistant Call Flow During Transfer Failures](https://docs.vapi.ai/phone-calling/dynamic-call-transfers)

My apologies for the delayed response. When a person doesn’t pick up a call, it gets terminated. This happens because when we transfer a call, its telephony responsibility is to forward and connect it. So, we end the connection on our side. To control this behavior, you can try creating a conference call