Assistant ignores prompt in squad
# support
p
Hi, my assistants work fine on their own, but when I add them to a squad they seem to ignore most of the prompt details. Any suggestions? Thank you!
v
Hey there! 😊 It sounds like you're running into some common issues with your voice AI assistants in squads. Here are a few suggestions to help you troubleshoot the problem: 1. **Check Voice Selection**: Sometimes, there can be a bug where the selected voice reverts to a default option. Make sure you're selecting the correct voice for each assistant in the squad. 2. **Review Squad Configuration**: Ensure that the assistant IDs and voice models are correctly configured in the squad settings. Misconfigurations can lead to overriding issues where the squad settings don't respect individual assistant configurations. 3. **Refresh and Restart**: If you're experiencing glitches, try refreshing the page, clearing your cache, or restarting the application. This can help resolve temporary issues. 4. **Voice Cache Issues**: Adding multiple agents to a squad can sometimes cause voice cache problems, leading to distorted language. If this happens, consider reconfiguring the squad or removing and re-adding the assistants. 5. **Check for Updates**: Make sure your software is up to date. Sometimes, bugs are fixed in newer versions, so keeping everything current can help. If these suggestions don't resolve the issue, providing more details about your setup might help in diagnosing the problem further. Let me know how it goes! 👍 Sources: - [Voice AI Assistants Ignoring Prompt Details in Vapi Squads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333379603028250665) - [Common Issues Faced by Voice AI Assistants on the Vapi Platform](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333379603028250665) - [Improving Voice AI Assistant Performance in a Squad Setting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336243643043938395)
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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