Incoming calls to any number are not working. Outgoing calls are working. Since day 5 Can you help me? I am not receiving webhook events. I see events up to the call in API Logs

It sounds like you're experiencing some frustrating issues with incoming calls and webhook events on the Vapi platform. Let's break down the potential causes and troubleshooting steps: ### Common Reasons for Incoming Calls Not Working: 1. **Webhook Configuration**: Make sure that the webhook URL in your Twilio settings is correctly pointing to the Vapi endpoint. A misconfiguration can lead to calls being directed incorrectly. 2. **Network Connectivity**: Check if your network allows traffic on the SIP protocol and that all necessary ports are open. Firewalls or NAT settings might be blocking the calls. 3. **Incoming Assistant Issues**: Ensure that the assistant responsible for handling incoming calls is properly assigned and configured to the phone number. 4. **Concurrency Limits**: If you're experiencing high call volumes, you might be hitting concurrency limits, which can cause calls to be dropped or sent to voicemail. ### Troubleshooting Webhook Event Issues: 1. **Webhook URL Verification**: Double-check that the webhook URL is correctly set in your Vapi configuration and accessible from outside your network. 2. **Network Stability**: Ensure your server's network is stable to consistently receive requests from Vapi. 3. **Review Logs**: Look at the logs in both Vapi and your server for any error messages or connectivity issues that might provide clues. 4. **Manual Request Tests**: Use tools like Postman to manually send requests to the webhook URL to verify it's operational. ### Known Issues: There have been reports of timeout errors and network connection failures affecting incoming calls. The Vapi team is aware of these issues and is investigating. If you've checked these areas and are still having trouble, please let me know, and we can dig deeper into specific configurations or logs! 😊 Sources:

Webhook works fine. If i make an outgoing call it works perfect with the same url. I did'nt change anything. All numbers not works. I have money in the account. I need human help please.

Hey @Victor can you share the phone number Ids which are not working!!