Upgrade vapi account
# supporth
Hansen
03/07/2025, 7:08 AMHello, I registered on VAPI and received 1000 free minutes. I've now used them up and would like to upgrade my account. How can I do this? I’ve emailed your support team, but haven’t received a response. Please help. @User @User
Hansen
03/07/2025, 10:11 AMi already have 590$ usd on balance , bought 20 concurrency lines. But cant do nothing because i run out of minutes. please help to upgrade
org id 6f79b26b-7836-4be2-a6ba-c27550708920
@Shubham Bajaj
Hansen
03/07/2025, 4:48 PMHey can anyone help ? @User @Shubham Bajaj I really need it, waiting already 2 days
s
Shubham Bajaj
03/08/2025, 12:05 AM@Hansen Looking into it.
Shubham Bajaj
03/08/2025, 12:39 AM@Hansen Upon reviewing your account, I found that it is active, indicating that your subscription is currently active. Additionally, your organization ID is not blocked. However, for the sake of clarity and considering your previous statements, I would appreciate it if you could record a loom video demonstrating that your account has been blocked. This will provide me with a clearer understanding of the issue.
Account Email: carlhansenxxxx@xxx.com
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Hansen
03/08/2025, 7:07 AMit isn't blocked. i spent 1000 minutes , and can't make calls now . i need to upgrade my account for unlimited minutes . here is photo of my billing page where it said:
1073.2
/1000 free minutes left
Renews on April 1
Second photo is error from my server logs, when im trying to create call. it said "message": "You have exceeded your free minutes for this month. Contact sales@vapi.ai to upgrade your plan."
@Shubham Bajaj
https://cdn.discordapp.com/attachments/1347465904950083657/1347828085965459497/image.png?ex=67cd3e39&is=67cbecb9&hm=333a932f9c0c6ce93823e52b3ef0377155986571a9eafbca024ed719a6f6430e&
https://cdn.discordapp.com/attachments/1347465904950083657/1347828086334423050/image.png?ex=67cd3e39&is=67cbecb9&hm=b22bf29c37af0ce787aa0d335e94ff93694211d99e5355e70bfa52f1bc49dd5b&
Hansen
03/09/2025, 6:42 AM@Shubham Bajaj
Hansen
03/10/2025, 6:00 AMhey can you help ? @Shubham Bajaj
s
Shubham Bajaj
03/11/2025, 3:46 AM@Hansen Sorry for the delay. Please fill out the form "Talk to Sales" to increase your Vapi Minutes by 2x or 3x. If you have a specific number, mention it in the form. This is to reduce unknowns, not to block your business. Happy to explain further.
Shubham Bajaj
03/12/2025, 6:23 PM@Hansen can you share the orgId?
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Hansen
03/14/2025, 6:03 AMHey @Shubham Bajaj solved. support helped me by email
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