I have an outbound call agent that needs to be more patient. It is quite common to be put on hold for a few minutes, and we need to be able to handle that gracefully. It is quite clear that the LLM understands that it is being put on hold, and says (ironically) 'sure, take your time' but then the (Vapi?) system times out after 30 seconds. abfadb45-618c-41db-acbb-2fb7b095044b for example How can this 30 second value be increased? I've searched high and low and cannot find any docs on this.

Hi there! I found information about how to increase that 30-second silence timeout for your outbound calls 👍 Based on the documentation, you can adjust the

silenceTimeoutSeconds

parameter which controls how long a session waits during silence before timing out. The default is set to 30 seconds (which matches exactly what you're experiencing), but you can customize it up to 3600 seconds (1 hour) [source](https://docs.vapi.ai/phone-calling/on-hold-specialist-transfer). Here's an example configuration:

json
{
  "firstMessageMode": "assistant-waits-for-user",
  "silenceTimeoutSeconds": 300, // Increased to 5 minutes
  "messagePlan": {
    "silenceTimeoutMessage": "Hello! I noticed you haven't said anything. How can I help you today?"
  }
}

Alternatively, if you're using voicemail detection features, you might also need to adjust the

machineDetectionSilenceTimeout

parameter (measured in milliseconds):

json
{
  "voicemailDetection": {
    "provider": "twilio",
    "enabled": true,
    "machineDetectionSilenceTimeout": 300000, // 5 minutes in milliseconds
    // other parameters...
  }
}

I couldn't find specific information about the call ID you mentioned (abfadb45-618c-41db-acbb-2fb7b095044b), but adjusting these timeout parameters should help your agent remain patient during those hold periods. Sources: - [Phone Calling On-Hold Specialist Transfer](https://docs.vapi.ai/phone-calling/on-hold-specialist-transfer) - [Discord Message Voicemail Detection Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341760956732276736) - [Discord Message Silence Timeout Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343915991670853654)

@cw putting your call under investigation as I need some more time to find out what best will work for you.

anything here, im on the same boat

The solution above worked: silenceTimeoutSeconds: 300, // wait for 5 minutes when put on hold

silenceTimeoutSeconds: 300, // wait for 5 minutes when put on hold A/ yes i had to increase this a lot, but anyways, i still believe something "smarter" can be done on VAPI side, there is ways to pause the webrtc room on daily maybe thru the second control messages, i understand may add failure points and complexity,