Vapi Support Bot
03/09/2025, 8:18 AMenableSsmlParsing: true
in your VAPI configuration [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1338644573207007304)
2. For API setup, retrieve your user ID and secret key from the [PlayHT API Access section](https://play.ht/studio/api-access) and enter these in the VAPI provider section [source](https://docs.vapi.ai/customization/custom-voices/playht)
### Why <break time="500ms"/>
Isn't Working
This appears to be a known issue. When using certain SSML tags like <break time="500ms"/>
, PlayHT might read them as literal text instead of interpreting them as commands [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336894395131101294).
Some troubleshooting suggestions:
1. **Verify syntax compatibility**: The break tag syntax might not be compatible with PlayHT's specific TTS engine
2. **Check engine-specific requirements**: PlayHT might require different SSML syntax than 11labs
3. **Consult PlayHT documentation**: The specific format for adding breaks can differ between TTS providers
Unfortunately, I couldn't find PlayHT-specific documentation about why this particular tag isn't working or what alternative syntax might be required. You might need to experiment with different SSML formats or check PlayHT's official documentation for their specific SSML implementation details.
Sources:
- [Discord conversation about SSML parsing](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338644573207007304)
- [Vapi documentation on custom voices with PlayHT](https://docs.vapi.ai/customization/custom-voices/playht)Vapi Support Bot
03/09/2025, 8:18 AMVapi
03/10/2025, 8:46 PMAndres
03/11/2025, 5:37 AM