After update files are finally showing on assitant to use them, with simple txt file he is not reading it. Why?

Hi there! 👋 I found some information about this issue in our documentation. There are known issues with .txt files not being read properly after a recent update. Some users have reported that after uploading .txt files into the knowledge base, the files aren't being read completely by assistants like GPT-4o mini, resulting in incomplete information retrieval [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336727607533899786). This might be related to VAPI's migration from Canonical to Trieve, which has affected how files are managed and displayed [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336607973576933420). Here are some troubleshooting steps you can try: 1. Verify your file structure and formatting to ensure compatibility 2. Check if the files have been fully uploaded by reviewing the knowledge base display 3. Consider breaking down larger text files into smaller sections 4. Ensure your assistant configurations are correct, including setting up fileIds in the knowledge base array 5. Try re-uploading the files if they don't display correctly If you're still experiencing issues, make sure to check your configuration settings and that all necessary file IDs are correctly referenced in your knowledge base setup [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336887159948316733). Sources: - [Discord conversation about file indexing errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336727607533899786) - [Discord conversation about system migration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336607973576933420) - [Discord conversation about knowledge base configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336887159948316733)

{ "id": "2f06864f-e1af-4a80-9d29-c56ccfbb6abb", "name": "faq test.txt", "orgId": "0c7609ea-ceed-462d-bf3a-9f8ba3372373", "url": "https://jtuyprjjgxbgmtjiykoa.supabase.co/storage/v1/object/public/files/1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt", "bytes": "2116", "object": "file", "purpose": "assistant", "createdAt": "2025-03-09T16:27:08.141Z", "updatedAt": "2025-03-09T16:27:08.303Z", "mimetype": "text/plain", "bucket": "files", "path": "1741537627767-8fb42021-6018-4e47-aeee-44c4b86b163f.txt", "status": "processing" } 2116bytes and processing for 15mins ...

Can you send me the latest call_id?

e0fbbabe-d1b6-4870-b145-e5671d40a4a5

Hey Milan, please head over to this video and follow the instructions on setup:

dont understand... what should be in sys prompt to get knowledge working?

You will need to provide instruction about when to call the KB.

this i got in sys prompt: Important - don't make up information that is not in the prompt or in the files to study, if you don't know, apologize and offer to redirect. when querying, look for information in the files using "defaultQueryTool" And still not reading simple .txt with FAQ

Can you send me the latest call_id where you use the KB?