Caller Phone Number Disappeared from Call Logs
# support
h
With the new dashboard look and feel the Phone Numbers from the Callers has dropped off the dashboard view. Where can we now view the incoming call numbers without having to do an export? Seeing the numbers was actually quite important for our team when doing the call audits.
v
Hi there! 👋 Based on the documentation I've found, you should be able to view incoming call numbers in the Call Logs section of the Vapi dashboard. Here's how to access them: 1. Navigate to the Observe section on the Vapi dashboard 2. Go to the Call Logs section 3. Look for the Phone Number field among other data points like Type, Call ID, Call Cost, etc. [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1341746304744685599) If you're not seeing the phone numbers in this location, there might be a few reasons: - Sometimes call logs might appear with fields marked as N/A if the call data is not fully registered - For web calls, a phone number might not be applicable [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1341746304744685599) - The customer field in the dashboard is also used for phone calls and should contain the customer's phone number along with more info if a customer record exists [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1334154920214921238) I wasn't able to find specific information about phone numbers disappearing in the latest dashboard update, though there have been some changes to call logs including more detailed access and schema adjustments [source](https://docs.vapi.ai/changelog/2024/11/6). Sources: - [Discord Message](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341746304744685599) - [Discord Message](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334154920214921238) - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/11/6)
k
@Liv can you brief me more on this, a loom video will be super helpful.
h
@Shubham Bajaj looks like this issue is now resolved! They've appeared again. Thanks
k
Marking this ticket as Solved ✅