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# support
h
We've noticed on many transcripts that the last part of the call recording is not actually included on the transcript. Here's an example CALL ID: dd5f083e-9302-4c09-98e2-93fa81ce5467
v
Thanks for reporting this issue! 👋 I've found some information that might explain why the last part of call recordings isn't appearing in your transcripts. This could be happening due to several potential causes: 1. Voice Activity Detection (VAD) Settings - If not properly calibrated, VAD might fail to record quiet speech sections or prematurely detect the end of speech [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/1316042862630146058) 2. Endpointing Issues - The system might be prematurely detecting an end to user speech, causing transcripts to get cut off [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/1337135526981140621) 3. Transcription Processing - There might be issues with how the audio is being processed in real-time [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/1333380326294290486) To help ensure complete recordings: - Check that 
recordingEnabled
parameter is enabled - Verify your cloud storage configurations (AWS S3 or Azure Blob) - Consider increasing the duration for which the assistant waits for user speech completion I can't check the specific call ID you provided (dd5f083e-9302-4c09-98e2-93fa81ce5467) directly, but these are common causes for the issue you're describing. Would you like me to provide more specific troubleshooting steps for any of these potential causes? Sources: - [Discord Discussion on VAD Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1316042862630146058) - [Discord Discussion on Endpointing Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337135526981140621) - [Discord Discussion on Real-Time Processing](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333380326294290486)
o
Got the same error, very strange issue here -> 
7687de3d-06ae-4715-8037-a9933d133914
. It appeared to have lasted 4 minutes but the record is 25s
a
@Liv do you have another call Id with similar issue?
Hey @Liv, I revisited your call ID and concluded that we didn't receive the transcription from the transcription service because we didn't send the audio. Twilio send us audio and then we send to the transcription service, here the call was terminated by called person, soon after they terminated we finished the call if this wasn't true you would have observed the LLM requests triggering. Since this is happening frequently, could you share other call IDs?
@Omogen please create a new #support ticket for your issue.
h
@Shubham Bajaj please see other calls. It happening a lot as well - CALL ID: f327b191-234e-41bb-bafb-5a0b664c7e48 and also CALL ID: 9959fd41-186d-435f-bb2f-8ac0fe4e36e2 and also CALL ID: fcabbe95-a47f-42db-b4f5-2588d457d2bf I can hear the audio in VAPI but it's just the transcripts missing the rest of the call.
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