Outbound calls not working as expected
# support
c
Realizing this should have been in support https://discord.com/channels/1211482211119796234/1211484481848873020/1348701942188212234 Basically outbound calls initiated via Vapi /call api via a twilio number to a google voice number ( unsure that part matters ) are getting hijacked Works perfectly for inbound but when trying to get outbound going the calls get caught first by "call from { agent speeks } to accept press 1, to go to voicemail? email? press 2"
v
Hi there! I'd like to help you with the outbound call issue you're experiencing. To better understand the problem, could you please provide more details about what you mean by "getting hijacked"? Specifically: - What exactly happens during these calls? - Are calls being redirected, disconnected, or experiencing other unexpected behavior? - Are you seeing any specific error messages in your logs? - Have you noticed any patterns (like consistent timing of the issue or specific call scenarios)? I see you're using Twilio numbers to call Google Voice numbers through Vapi's
/call
API. There are [some known issues with Google Voice numbers](https://discord.com/channels/1211482211119796234/1211483291191083018/1332133296347549797) where calls can sometimes be redirected to Google Voicemail after about 23 seconds, but I'd like to understand if your issue is similar or different. Source: - [Google Voice Issues Discussion](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797)
c
In vapi dashboard you can here the agent acting as normal. The person receiving the call heres "call from { agent speeks } to accept press 1, to go to voicemail? email? press 2" not just a conversationt with the agent as expected
k
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!