Hello, I am facing an issue out of nowhere. i have been using my account for the last 2 months and went to log in days ago and it takes me to a screen to upload my ID. but on my other account with my github, it is not requiring a gov doc. why is this happening? you dont have to be of age to make voice agents, i am confused. i dont want to upload my sensitive ID to this service. thanks for any help. my email is nikol@auroravoiceai.com https://cdn.discordapp.com/attachments/1348827415857856572/1348827416344268810/image.png?ex=67d0e0ec&is=67cf8f6c&hm=2a3d291fb5b743443e54e9017bf826c83afe1e8863d4af64ca857c82c996db45& https://cdn.discordapp.com/attachments/1348827415857856572/1348827416876941415/image.png?ex=67d0e0ec&is=67cf8f6c&hm=06ea85f8b2d43bf8aafaccb1788b140e6826321ee6d47292d7e0483388432146&

congratulations we've been specially selected as scammers! signed-up almost a year ago, never had any issues, no outgoing calls, lots of testing, tried logging into dashboard this morning and suddenly it requires KYC, terrible user experience, maybe send an email or something rather than lock-out existing customers until the Veriff Sheriff can figure out who this "so called" customer really is 🤬

@User help

Hello Nikol, investigating this now to provide you more information.

vapi is sci-fi 💚 we're the good guys, be cool

Same just started happening to me, is there anyway to turn this requirement off at an account level? or should i start using a github/google login or will that force Veriff ID also? Most people are using this for business and to require individuals to share personal data to verify themselves so they can use a business tool, seems a step too far!

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.