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Error & Bug: Transcriber Failed
# support
u
7 year old Timmy
03/11/2025, 7:57 AM
Please assist. Seems to be an outage CALLID: d2c70032-5916-4e47-a0ae-08b03d173bd3
https://cdn.discordapp.com/attachments/1348927743349231666/1348927743617663090/image.png?ex=67d13e5b&is=67cfecdb&hm=34e8814228f7888e865820b3d58afc5756cb72225473a7d6805194050d399a49&
v
Vapi Support Bot
03/11/2025, 7:58 AM
Hi there! 👋 I've looked into your transcriber failure issue. Based on the error message "Received network error or non-101 status code," this is likely due to one of these common causes: 1.
Connection issues
with the WebSocket service 2.
IP blocking
by the transcription service 3.
Configuration problems
with the transcription service 4.
Service instability
from providers like Deepgram or Azure I don't see any confirmed outage in our documentation for March 10-11, 2025 that would explain this issue [source](
https://discord.com/channels/1211482211119796234/1211483291191083018/1341589005686280213
). Here are some troubleshooting steps you can try: - Switch to a different transcription service provider (some users resolved similar issues by switching from Deepgram to another service) [source](
https://discord.com/channels/1211482211119796234/1211483291191083018/1334024569861963788
) - Adjust your transcription configuration settings [source](
https://discord.com/channels/1211482211119796234/1211483291191083018/1337545479222988992
) - Consider using Azure as it has been noted to be more stable for some users experiencing similar issues [source](
https://discord.com/channels/1211482211119796234/1211483291191083018/1340235729204285510
) Let me know if these suggestions help or if you need further assistance! Sources: - [Discord discussion about transcriber issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788
) - [Discord discussion about configuration settings](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337545479222988992
) - [Discord discussion about service stability](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340235729204285510
) - [Discord discussion about outage reports](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341589005686280213
)
k
Kyle Brunker
03/12/2025, 7:14 PM
Hey Timmy, it appears to be a Deepgram issue. Please try again today and let me know if it's working now for you.
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