Cant purchase credits
# supportv
vstar
03/12/2025, 12:25 AMCan't add credits to account. Tried safari & chrome. Both in incognito/private mode and same issue
https://cdn.discordapp.com/attachments/1349176280188194827/1349176280528064655/Screenshot_2025-03-11_at_8.20.28_PM.png?ex=67d225d3&is=67d0d453&hm=e9b4430884bfe9979f33630b8437b9100e46b699a277b5a76bd98d36b5a6b5fe&
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Mason
03/12/2025, 12:40 AMLooking into this, I'll loop back to you with an update.
Mason
03/12/2025, 2:53 AMHey @vstar , working on this now. Can you message me your org ID please?
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vstar
03/12/2025, 3:18 AMjust sent you message
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Mason
03/12/2025, 3:22 AMchecking now
Mason
03/12/2025, 2:05 PMHey @vstar , the team is looking into it now, I’ll give you an update when I have one.
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vstar
03/12/2025, 9:07 PM@Mason it's frusting I can't use the platform at all
https://cdn.discordapp.com/attachments/1349176280188194827/1349488990046261268/Screenshot_2025-03-12_at_5.07.05_PM.png?ex=67d3490f&is=67d1f78f&hm=3974cac9e219684bb74261973c124dac8ba0232876848674332a7d8d8f361f75&
vstar
03/12/2025, 9:11 PMeven tried from my phone. All same issues and platform is unusable
https://cdn.discordapp.com/attachments/1349176280188194827/1349490027385716796/IMG_6834.PNG?ex=67d34a06&is=67d1f886&hm=1bf6ee49c6ad43f5d3b1a7f7518316be98beb0a23cf88ad28496ae3ca7fb4d12&
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Mason
03/12/2025, 11:13 PMWe just pushed a fix for you, try again when you get a chance please.
Mason
03/12/2025, 11:13 PMSorry for the inconvenience