Hi, I tried connecting my Speechmatics API key to VAPI, but I received the following error message: "The provided credentials are not valid" (screenshot attached). Could you advise on how to resolve this and successfully connect the key? Best,

Hi there! 👋 I'm sorry you're having trouble connecting your Speechmatics API key to VAPI. Let me help you troubleshoot this issue. Based on the "The provided credentials are not valid" error, here are some common causes and solutions: 1. Verify your API key - Double-check that you're using the correct API key and there are no extra spaces before or after it [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1333897284894724188) 2. Check the format - Ensure you're entering the key in the correct format in the VAPI dashboard [source](https://docs.vapi.ai/customization/provider-keys) 3. Confirm key validity - Verify that your Speechmatics API key is active and hasn't expired or been revoked [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1333897284894724188) 4. Authorization header format - If you're using the API directly, make sure your Authorization header is formatted correctly:

Authorization: Bearer YOUR_API_KEY

[source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336414771309838448) 5. Check for network issues - Ensure there are no firewalls or network restrictions blocking the API requests [source](https://discord.com/channels/1211482211119796234/1211483291191083018/1336713212233515089) If you've tried these steps and are still experiencing issues, could you provide more details about how you're trying to connect the API key? Are you using the VAPI dashboard or making API calls directly? Sources: - [VAPI Provider Key Section](https://docs.vapi.ai/customization/provider-keys) - [Discord Channel API Key Troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333897284894724188) - [Discord Channel Authorization Header Format](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336414771309838448)

Try doing this in an incognito tab, it worked for me

same error message

Hello Eric, if you tried it in Incog and it worked, it is most likely a browser cache/cookies issue. Glad you got it solved, make sure to clear your browser cache if you get the chance.

Hi there, I am also having this issue. I have tried it in different browsers and on different computers, however this has not fixed the issue. Any assitance?

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.