Audio input issue with one particular user
# support
j
Hello, we have one user whose mic never seems to function, and we're pretty much clueless as to why. Could you have a look and let us know if you see anything on your end? 2 of his attempts : 82bababc-5411-494d-8fcd-3bc50eeedb95 5390bca9-2290-4903-9708-0f5eac8932cf Thank you very much !
s
Hello Jerome, this seems to be an issue with 11labs at the time of his request. It looks like his microphone is functioning but 11labs never generates a response: \`\`\`- LLM giving output but TTS Buffer 11labs was not ready\`\`\` Can you please switch it to a different TTS model / provider and try again?