Hi, we're having trouble accessing several of our accounts. I don't know if the cause could be that the same account was accessed in different offices with different IP addresses. If so, to prevent this, we're going to create different members with different email addresses for each office. Let's see if you can fix this, since we can't access it. The email accounts are: auracarbot@avicrm.es tecsabot@avicrm.es rehatransbotposventa@avicrm.es Thanks https://cdn.discordapp.com/attachments/1349775105357779055/1349775105693192333/1.png?ex=67d45386&is=67d30206&hm=65047e2110807061ed71c7625c6afe18c09668272e0181531e75f8c2d0fecd5e& https://cdn.discordapp.com/attachments/1349775105357779055/1349775105961492552/2.png?ex=67d45386&is=67d30206&hm=4a329676017b3ec8c68c6bd82367baa0c160d2a3850cc848d034ef94180d0878& https://cdn.discordapp.com/attachments/1349775105357779055/1349775106225999922/3.png?ex=67d45386&is=67d30206&hm=c7dc4f63c11bd6c6b4011b4295df330f57725036e281439b8e4e343481435a08&

Hi there! I see you're having trouble signing in to multiple accounts with the "auth operation request denied" error. Let me help you troubleshoot this issue. Based on the information I found, there could be several reasons for these authentication errors: ## Possible Causes 1. **Multiple IP access**: While I couldn't find explicit documentation stating that Vapi blocks sign-ins from multiple IP addresses, the platform does implement various security measures including isolated environments and access controls that might affect this behavior ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344656349367107667)). 2. **Authentication issues**: The errors might be related to JWT token configuration, private key issues, or verification failures if you're using API access ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336406911163513506)). ## Steps to Resolve Here are some steps you can try to resolve these sign-in issues: 1. Clear browser cache and cookies - This can often resolve loading or sign-in issues 2. Try a different browser or device - This helps determine if the problem is browser-specific 3. Disable browser extensions - Some extensions might interfere with the login process 4. Check if your accounts are locked - Multiple failed attempts might have triggered security measures Your solution of creating different members with different email addresses for each office might work as a workaround if the issue is indeed related to IP-based restrictions, though I couldn't confirm if this is specifically the cause. If you continue to experience issues after trying these steps, providing your organization ID when contacting support can help them track your issue more effectively. Sources: - [Discord Thread about JWT Token Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336406911163513506)

lookiing into it.

We've tried logging in again, but it's failing again using the accounts auracarbot@avicrm.es rehatransbotposventa@avicrm.es Each account is a primary account.

Hey Christian, give it a try. Your accounts have been unblocked. Let me know how it goes

We have already been able to access. thanks

Marking this ticket as Solved ✅