Hi. I was wondering if there is a quicker way to contact support other than Discord, for emergency issues. We are building a fairly complex project and in some occasions we had issues with the platform and couldn't get it fixed in an appropriate time because the support through Discord is slow. Please let me know. Thanks in advance.

Hi there! 👋 Yes, there are several faster ways to contact Vapi support for emergency issues: 1. **Email Support**: Send an email to [support@vapi.ai](https://docs.vapi.ai/support) with your organization ID and detailed description of the issue. For emergencies, use a clear subject line indicating urgency. 2. **Phone Support**: For immediate assistance, you can call [+16054440129](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238). 3. **Support Ticket Portal**: Log in to your Vapi account and submit a support ticket with comprehensive details about your issue. This allows you to track responses from the support team. 4. **Live Chat**: Check the Vapi website for a live chat option, which can provide real-time assistance during business hours. 5. **Enterprise Support**: If you're an enterprise customer, Vapi offers [dedicated 24/7 support](https://docs.vapi.ai/support) through specific channels. **Pro tip**: When contacting support for emergency issues, always include: - Your organization ID - Specific call IDs (if applicable) - Clear description of the problem - Any error messages you're receiving - Steps you've already taken to troubleshoot This information helps the support team address your issue more quickly and effectively! Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Discord Support Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238) - [Discord Support Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)

Hey Paulo, The best way to reach us is going to be here or [support@vapi.ai](support@vapi.ai) We're actively ramping up our support staff to address issues faster.

Message marked as helpful by @Paulo! 🎉