Unknown Errors On Calls
# support
s
We are seeing some unexpected unkown errors on our VAPI logs. @Shubham Bajaj Can you help us debug? Call ids: 0c61eed5-8e92-4d37-8743-621921935cb2 8738a697-40ba-4ee9-943a-c6ee954892d5
v
Hi there! I can help you troubleshoot those unknown errors in your VAPI logs 👨‍💻 Common causes of unknown errors in VAPI logs include: * Missed status updates from Twilio (especially for unanswered calls) * WebSocket transport connection failures * Timeout and connection failures * System reaching concurrency limits * Temporary system outages * API endpoint configuration errors For debugging these specific call IDs, I recommend: 1. Examine logs thoroughly - Check both server and client-side logs for error patterns related to these call IDs [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333877747453395014) 2. Verify configurations - Ensure all APIs, services, and webhooks are correctly set up [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) 3. Check network connectivity - Look for network delays or latency issues that might cause connection problems [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797) 4. Review webhook settings - Verify correct URLs and trigger conditions [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335936318315692063) 5. Validate authentication - Ensure API keys and credentials are valid and not expired [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360744916226168) If you've tried these steps and still can't resolve the issue, please provide additional details like timestamps and any error messages you're seeing. This will help with further troubleshooting! Sources: - [Discord Thread about VAPI Logs](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333877747453395014) - [Discord Thread about Configuration Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788)
k
@slickViK the
unknown-error
is because of us, and it has happened because of the recent incidents which can you checkout here . You can try making few calls now and let me if this happens to you again.