Hello I agent needs to give IBAN number to a support the iban looks like this: FR76 4255 9100 0097 5817 2420 051 how to make the ai agent to say slowly and make pause like 4 sec every 2 chars

Hi there! 👋 To make your AI agent spell out an IBAN number slowly with pauses every 2 characters, you can use Speech Synthesis Markup Language (SSML). Here's how: 1. Enable SSML parsing in your Voice AI configuration 2. Format your IBAN with

<break>

tags after every 2 characters, like this:

xml
<speak>
FR<break time="4s"/>76<break time="4s"/>42<break time="4s"/>55<break time="4s"/>91<break time="4s"/>00<break time="4s"/>00<break time="4s"/>97<break time="4s"/>58<break time="4s"/>17<break time="4s"/>24<break time="4s"/>20<break time="4s"/>05<break time="4s"/>1
</speak>

You can also slow down the overall speech rate using SSML:

xml
<speak>
<prosody rate="slow">
FR<break time="4s"/>76<break time="4s"/>42<break time="4s"/>55...
</prosody>
</speak>

Alternatively, if SSML isn't available, you can try using ellipses between characters to create natural pauses in the text: "F R ... 7 6 ... 4 2 ..." though this won't give you precise 4-second pauses [as mentioned in the prompting guide](https://docs.vapi.ai/prompting-guide). Hope this helps! 😊 Sources: - [Prompting Guide](https://docs.vapi.ai/prompting-guide) - [SSML Discussion Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296031572956549171)

how to enable Ssml Parsing, and what provider suppport it

Hey, you can watch this video and you will get the idea