call id
# support
j
It doesn't work according to my instructions, and when I ask them to review the request, it restarts at the beginning of the call and reinstructs itself. Also, it doesn't listen well. 1710e44b-cc99-4550-a215-3c39074b0dc2
v
Hi there! I can help troubleshoot those issues with your call 👋 Based on the call ID you provided, here are some steps you can take to diagnose and fix the problems: For the call restarting issue: This could be related to configuration settings or technical glitches. Common causes include: - Incomplete or incorrect configuration in your assistant logic - Network latency affecting call quality - Server response issues causing inconsistent behavior For the listening problems: Voice recognition issues are often caused by: - Transcriber settings that need adjustment - Server URL configuration problems - Silence timeout settings that need tweaking How to diagnose using your call ID: 1. Review the call logs associated with your call ID in the Vapi dashboard 2. Check your webhook configurations and make sure URLs are correct 3. Verify network settings aren't interfering with the call 4. Examine any third-party service configurations (like Twilio) You might also want to try adjusting your voice model or transcriber configuration if the system isn't recognizing certain phrases well. Let me know if you need more specific guidance on any of these steps! Sources: - [Discord Thread on Call Restarting Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518) - [Discord Thread on Voice Recognition Troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296435541952303124) - [Discord Thread on Using Call IDs for Diagnosis](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338285902144733205)
j
Occasionally when I call the agent, he doesn't understand any answer and it stays in a loop.
v
Set the temperature as 0.3 it will resolve your issue.