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I have an account owner that added credits but his...
# support
h
the docs say click "Switch to Credit Based Billing" but its not there
k
Hey Ham, Actually, we have moved from credit-based billing to more of a Vapi plan where initially you will be given 1000 minutes per month. If you cross this limit, somebody from our team will contact you. Then you will be asked, "Okay, by how much do you want to increase your usage limit?" Based on that, you will be charged using credit-based billing. By default, now you will be given 1000 minutes for free each month until and unless you pass this threshold limit. Once you pass this threshold limit, then you will be paying for your usage.
h
There is no where in the support docs that explains this and your ai assistant did not know this either. What does "more of a vapi plan" mean? I had customers trying to create a pay as you go plan for hours
you still allow credits to be added, after the 1000 is used it switches to those? How do you adjust auto top up? "Okay, by how much do you want to increase your usage limit?" Based on that, you will be charged using credit-based billing. based on how much limit we want to pay for we will be charged credit based billing? are we paying for usage limit or credit based?
Is this also the reason I can not see the cost per call any longer? so we need to use up the free minutes to see what this is costing?
s
@Ham You're right, the information is not available about the new VAPI plan over our docs and through our AI Assistant. Basically, you will be given 1000 minutes per month, and when your about to consume complete 1k minutes, somebody from our team will reach out to you asking you if you'd like to convert to a Pay-As-You-Go plan where you can continue further beyond 1000 minutes. Then you can buy credits and continue your conversation as it is. This is the process as of now. Once you move to Pay-As-You-Go plan from VAPI Free minutes plan, you won't be getting these 1000 minutes per month.
As you have mentioned, your clients were trying to purchase, and your business may get blown up, you can share your organization ID with me. I will convert those organizations into a Pay-As-You-Go plan for you.
@Ham Let me know if you have more doubts or further questions.
h
the cost per minute breakdown is gone from the agent dashboard, only shows latency now, even end of call report shows zero cost because of free tokens? how do I test with cost analysis?
why is the process not explained in your support docs?
my clients dont care about 1000 free minutes per month
remove that plus and its only negatives for this new system
you also still accept buying credits
so all that's missing is the functionality of auto top up, with no real reason or explanation why
I also filled out that form in the billing page 2 days ago and havent got a response
s
Can you share your organization ID? I will convert it into Pay-As-You-Go. After that, you can still top up your wallet using credit-based billing.
@Ham Could you record a Loom video describing that you are unable to view the cost for the call? I just checked, and I can see the cost for the call under. Also, please share your organization ID.
h
this is comparing a client who is under the pay as you go and a new client using the vapi free plan
UI is missing elements
end of call report all zeros
which org ID do you want I have several
k
Thanks for bringing this up. I just confirmed with the team for the free VAPI plan - we are not showing any cost as of now. In case you need to evaluate or find out the cost, you can share the call ID with me, and I'll let you know the cost approximation for the call.
Let me know if you have more questions regarding VAPI New Plan.
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