Inconsistent call status in callback
# support
o
Working with VAPI API. I create a transient assistant to make call. After the call, I receive call back on my server from VAPI for call status. It seems the call status is not consistent for same cases. I.e. When the call is left ringing, and is not attended by anyone, the callback function shows status as “customer-ended-call” Where as in this case It should be the status “customer-did-not-answer”. This is creating an issue for our logic. Can you please address this?
a
Hey Omar, For the calls where the end status is appearing as 'Customer Ended Call' instead of 'Customer Did Not Answer', can you share the call IDs so that I could take a look at what might have gone wrong?
3 Views