Assistant malfunctioning - repeating steps, not li...
# supportu
~Stu~ CoreAspect.Agency
03/18/2025, 12:20 AMI don't really like to post here unless I am at a total loss - but here we are.
- Transient assistant via the api, static assistants via the interface... they keep failing to proceed, sometimes they will repeat them self endlessly in a loop.
- in a DIFFERENT vapi account (my one, not my clients) this works fine.
- the audi0 recording is all broken when listening to it in the interface, its not as it was when speaking with it.
- call Id as an example: 666c7bb0-cd53-4420-a931-e58def4577d9
- it appears more affected on the inbound number rather than a web call, although a web call yesterday was having the issue.
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~Stu~ CoreAspect.Agency
03/18/2025, 1:05 AMhere is an example from the recording, its all disjointed - but this is not the way it works during the call:
call ID: 8f9ef215-c36f-45fb-a028-6a7169042296
recording from vapi: https://storage.vapi.ai/8f9ef215-c36f-45fb-a028-6a7169042296-1742259539258-077efb41-5f86-43a2-8060-4f786951ae4a-stereo.wav
my audio of the actual call: https://drive.google.com/file/d/1Ip0tfT7gie5NJf48B2uTDsgKTY-YiCgV/view
you can see that both the calls are differnt, ill assume there is something fundamentally wrong here...
~Stu~ CoreAspect.Agency
03/18/2025, 5:35 AMAs a side note I have tested this in a different Vapi account - same exact transient config - it works fine???
My personal account works, my clients account doesn't - I send an assistant request and then build a transient? I call the number in the personal account (this number has a server url which points to where it get the transient - both the same url in both accounts). @User
~Stu~ CoreAspect.Agency
03/18/2025, 7:38 AM- works fine with another account, but my clients production one - just keeps asking repeated questions - so frustrating when i need to make urgent changes.
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Vinwcent
03/18/2025, 12:51 PMWe have the exact same issue since yesterday
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Shubham Bajaj
03/18/2025, 2:00 PM@Vinwcent can you tag me to your #1211483291191083018 ticket.
Shubham Bajaj
03/18/2025, 2:00 PM@~Stu~ CoreAspect.Agency looking into this.
Shubham Bajaj
03/19/2025, 12:29 AM@~Stu~ CoreAspect.Agency @Vinwcent Hey guys, quick update for you both. The issue is on our end, and we have updated the team about it. This issue will be fixed/resolved by the end of day. Try to make calls after some time, and for sure you won't be having this issue again.
Shubham Bajaj
03/23/2025, 8:30 AMQuick update. This issue originated from Twilio's side, causing a mix-up between LLM output and user audio. Please make 2-3 more test calls, and Let me know how it goes for you.