Tool async true
# support
g
I need a way to do the following please: ask the main question (it needs 5 sec to get the data) so I will make the tool async and while doing that I will ask the customer 2 other questions to and the 3rd step will be providing the customer with the data from step 1 but I'm having issues making the AI seeing that response again and use the response message and here is my real example
Copy code
1. [Lead into scheduling give the customer extra time to answer: “Can I have your address-please?” [get the price_list and availabilityChecker tool and right away continue from the next question.]
2. question two
3. question three
4. [tell the customer the retrivend avialbiltity that you already have]
but it seems to never see that data again just because I used async @Mason
c
Hello GTS, based on your use case it would probably be better to use a synchronous tool for this. But if you provide me a call ID I can take a look deeper into why it isn't picking up on the returned data later on.
2 Views