I have created an assistant and attached a document with some information, but when I ask related questions, it goes silent or doesn't know how to respond.

call_id?

ff7fd14c-bf28-4e88-be60-d8ac1252936f

Hi, You can now access the KB directly through the dashboard. Here’s a short video that explains how to use it: .

https://cdn.discordapp.com/attachments/1351674221566365759/1351890108093173830/image.png?ex=67dc0546&is=67dab3c6&hm=936f62e368e0cfd20b59a8ed288cf94041fcfda9311cff0baaf156ac6e59177b& https://cdn.discordapp.com/attachments/1351674221566365759/1351890108319662100/image.png?ex=67dc0546&is=67dab3c6&hm=cbd8fa03dec9b83febe353c3bcf93aa40ecd844eaa9ad2cbdbec8825b26b6794&

can you send me the call_id for the latest approach?

1eb23085-ab2c-4b87-b680-ffb304d1a4f6

but it is not searching in the archives and remains unresponsive

can you send me the file directly in dm let me check what sort of files you are using

It has already been sent, your support is too slow. I have had this error for days without a solution.

Sent you a calendly link.