Cannot forward calls to +43 Austria
# support
s
I have an assistant and the requirement is to send the forwarded call to Austria. I checked with +1 country code and it is working fine. This is kind of urgent, can anyone look at it?
v
Hey Sanjukta Singha, can you share the call ID for which the call forwarding is not working when you forward the calls to Austria?
s
yes, 33c9d3f0-7d96-4f78-8aab-0ba607f09c59
v
Twilio Call Sid: CAaa3af16e68cf9a0a477ffc938e9f05ef Hey Sanjukta Singha, I just looked into the call logs of shared call ID, and the call was forwarded successfully from our side. I am sharing the Twilio call as ID. Can you check in Twilio logs if there is something suspicious?
j
@Shubham Bajaj @Sanjukta Singha I have the same pb for France, both Twilio and Vonage phone numbers don't forward calls anymore, ex call: 14ac33d5-0c0d-4b52-aa5a-dc3ca19d5831 or 6c22c3b0-438f-49d3-8d88-1e3827b9f6dc
or d2db39e6-9b22-4271-83ee-af4362960694
v
Hi, checking if this is resolved/solved for you?
j
@Shubham Bajaj nope. Vonage told me they don't sell FR phone numbers anymore, I bought from Twilio both mobile and national in both cases it says assistant forwarded the call but in fact assistant says "transferring the call" wait a few seconds then hangs up ex: e8034e78-af94-4d2b-a591-bacb69bc60ae
or 6846296e-f4dc-4377-8a14-dffc3789d068
v
🔵 09:38:08:094 Server Message Requested...(phone-call-control , ): { "type": "phone-call-control", "request": "forward", "forwardingPhoneNumber": "+334xxxxx46", "destination": {"type": "number", "number": "+334xxxxx46"} }
Remove the phone call control and then it will work.
@Shubham Bajaj worked thanks
v
Awesome.
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