Hey all. Have a general question on the "right" w...
# general-english
b
Hey all. Have a general question on the "right" way to handle dynamic information needed at the beginning of inbound calls. For our use-case we'd have an assistant fielding calls coming in to any one of hundreds of locations. The call will generally start with some variation of "Hi this is at , how can I help you?" Is there a way, maybe with tool calling, to ensure that the variable is fed in immediately? In our case we might be able to fetch the location details based on the transferring number. The only other option I can think is to have an assistant created per-location that has all the dynamic variables pre-set. I feel like having 100s of assistants instead of 1 (or a few) general purpose agents is inefficient but perhaps I am missing something. Thoughts?