Agent is speaking the tool call out loud
# supportm
mindofman
03/19/2025, 10:59 PMInstead of silently executing the tool call, the agent is reading the instructions and destination number out loud when trying to transfer the call.
c
Chiranjeet Mishra
03/20/2025, 12:56 AMHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
p
Pigeon
03/20/2025, 8:43 AMYou need to tell in system prompt to never talk about tools / tool calls
Pigeon
03/20/2025, 8:45 AMI just have
- PLEASE (NEVER mention the tools you are calling to the user.)m
mindofman
03/20/2025, 2:24 PMWill try, thanks!
c
Chiranjeet Mishra
03/22/2025, 3:54 AMHey, checking if this is resolved for you after suggesting the new prompting changes ?
h
HT
03/24/2025, 4:40 AMI have the same issue when agent reads the instruction outloud LeadGeneration function. Call Id 5d58a8b8-4ebf-4199-8bbc-0af73d8d0309
c
Chiranjeet Mishra
03/25/2025, 2:21 AMHey HT, please create a new support ticket for your issue. Else, your support issue won't be considered under SLA, and you'll eventually miss out on the response from us.