Billing Issues
# support
b
Hey, I accidently purchased some credits on my trial account, i want to move it to my company account, can you help with moving those funds to that account? would really appreciate it!
@User
@User please get to this
p
Hey Bash, you need to share your Source Organization ID, and Destination Organization ID. After that, I will move credits from your source to destination org. Then I will let you know.
b
source: 322d723f-369c-4244-93af-0e1f891c4bfe destination: fb2b66fb-c44a-484b-af40-3ad8871a7710 This is where i want to add it
@Shubham Bajaj
p
Hey Bash, your destination org credits have been updated. check it once and let me know.
b
I did not get it yet @Shubham Bajaj
p
Your destination org has 1.7 credits as of now. From 23rd March till now, you have consumed credits around 30. I think the credits had been transferred. Correct me if I'm wrong here. https://cdn.discordapp.com/attachments/1352340560320528384/1353923031998795907/Screenshot_2025-03-25_at_8.15.19_AM.png?ex=67e36a95&is=67e21915&hm=7d018606916520d5eb23a9db6a41f9b41deade77833776ef9e50325009b19136&
b
No it’s not technically possible for us to consume 100$ worth of credits. The credits going now is being used by us
We pay for it rn
The funds haven’t been transferred from what we see
@Shubham Bajaj
@Shubham Bajaj @User
p
Hey Bash, I have updated the credits for your Destination Org. It might be possible that I mistakenly forgot to update the credits, and then you didn't receive the credits on your Org. Now I have updated them. Let me know if anything else is required.
b
@User my funds appeared for a day and now they're gone
can u please look at it
@Shubham Bajaj
p
Bash, I have updated your credits. You can check in your organization ID again.