Hi @Vapi team, We suddenly have a large number of calls where the Assistant Verbally says the Transfer Call Function instruction. We added the prompt: > Then silently Call the transferCall function with [PHONENUMBER] to avoid this and had worked fine but all of a sudden Assistant is now verbally saying it aloud. Call ID: 456e2361-8819-439c-8ecd-e9005c88f420 (transfer successful) Call ID: 69a071e1-0fb2-4f8e-8b53-e3bcdd9bba4f (failed transfer) Call ID: a8e54168-20cf-4ac6-8876-1cd8d0e9aa39 (failed transfer) The most recent one from today: Call ID: bc13b16b-1d77-48f4-bc27-840af02ad7c0 00:47 Assistant verbally says silently calling Transfer Call Function with [PHONE] This transfer failed

Hey Beck, I have given the response for your current issue in your other ticket. Do you want me to continue over here as well or over there? Just let me know where you want us to continue.

fyi

, the issue is that currently, prompt is saying out the content and along with it, they have added the line to trigger a tool call, but the LLM is considering both as a dialogue instead of dialogue and action. I suggested Beck to change the prompt by first including the say content and then using the 'add' keyword, followed by the rest of the prompt to trigger the tool.

example

Say:

X

and trigger the toolName.