Invalid Destination. Assistant “Default Demo” Not ...
# support
b
I see Vapi now has the option to create a custom 'Transfer Call' tool in the Tools section of the platform. I have used this, but now when that tool is enabled in a given assistant, when I try to 'Talk to Assistant' it doesn't initiate the call and gives the error: **'Invalid Destination. Assistant “Default Demo” Not Found.**' 'Default Demo' is the name of the assistant I'm trying to transfer the call to. It definitely exists and is spelled correctly. The destination in the 'Transfer Call' tool is clearly set to 'Default Demo' too. This definitely seems like a bug or am I mistaken? How can I correct this issue / workaround this please? Thank you!
k
Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
m
Yep, same issue here!
Assistant: 77c5b09f-3690-42c7-894c-431930f367d5. Has no call ID, has no Logs.
s
@Bilbo , the transfer call function with destination type 'assistant' only works for SQUADS. If you're trying to do dynamic transfer with SQUADS or normal transfer call with destination type 'assistant', it won't work - it only works with the SQUADS. That's why it was failing for you. Sharing a call ID will help me be double-sure on that part. cc: @Marcos Rebitte
c
@Bilbo @Marcos Rebitte Did either of you figure out the actual solution?
b
Hi @Shubham Bajaj, same as Marco - there's no call ID because it doesn't initiate the call. Here is the tool ID: 71d07b18-245a-484d-afea-a1ea7625292e I keep having an endless amount of bugs with Squads to the extent that it's untenable to even use (e.g. on some calls the voice speaks ultra slowly with no apparent cause). I appreciate what you're saying, but the functionality in the platform looks very much set up such that it expects to be able to transfer between your assistants when not in Squads. It has drop down option for you to select another assistant to transfer it to. Am I wrong? @czro not yet but I reported this as a bug over email to support and an agent said they'd found the bug and it's now fixed - the only thing is it's still not working for me! I've replied saying as such and am hoping to hear back soon.
c
Yes I’ve also found the squads functionality to be riddled with bugs. I also had the same slowed down voice issue as you did for some time
s
@Bilbo @czro Guys, share the call IDs in Squads where the voice is bugging. I'll investigate the issue. Squads is not buggy, so there's no room for bugs in the Squads. If there's a voice mixing up or any other issues, I'll resolve them. Please provide details as : - This is what we were expecting - This came out against it at this timestamp. I'll help you find a solution for sure.