No voice at all
# supportb
bouwerp
03/22/2025, 10:21 AMVoice all of a sudden disappeared for our VAPI assistants
v
Vapi Support Bot
03/22/2025, 10:23 AMHi there! Sorry to hear you're experiencing issues with your VAPI assistants' voice.
I don't have specific details about your particular setup, but I can definitely help troubleshoot this sudden voice disappearance issue.
Here are some common causes and troubleshooting steps that might help resolve your issue:
## Common Causes of Voice Issues
According to the information I found, there are several potential reasons why voice might suddenly disappear:
1. **Network Issues**: Unstable network connections can cause voice distortion or prevent the assistant from functioning correctly [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797).
2. **Configuration Errors**: Incorrect settings in your VAPI agent configuration could be causing the issue [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
3. **Voice Model Issues**: Problems with the voice synthesis itself or limitations with specific voice models [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523).
4. **API and Credential Problems**: Incorrect API keys or expired access permissions [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
## Troubleshooting Steps
Here are some steps you can take to diagnose and fix the issue:
1. **Check Network Connection**: Ensure you have a stable internet connection [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
2. **Verify VAPI Agent Configuration**:
- Check that your assistant ID is correctly set on your phone number [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864).
Vapi Support Bot
03/22/2025, 10:23 AM- Verify that the voice ID is copied correctly from the voice library [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085).
3. **Check API Keys and Permissions**: Double-check that your API keys are valid and have not expired [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
4. **Review Voice Settings**:
- Ensure the correct voice provider is selected (PlayHT, 11labs, etc.) [(source)](https://docs.vapi.ai/quickstart/web).
- Check that the language setting for the voice model is correct [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995).
5. **Test on Different Devices**: Try testing the assistant on a different device to see if the issue persists [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
6. **Check for Error Messages**: Look for any error messages in your VAPI logs that might indicate the source of the problem [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788).
Would you be able to share any additional details about your setup or any recent changes you made before the voice disappeared? This could help narrow down the issue further.
Sources:
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332133296347549797)
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788)
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523)
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864)
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085)
Vapi Support Bot
03/22/2025, 10:23 AM- [Vapi Documentation](https://docs.vapi.ai/quickstart/web)
- [Discord Thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995)
k
Kyle
03/23/2025, 2:38 PMHey, can you share more context about which voice disappeared for you and the Voice ID so I could take a look?
b
bouwerp
03/23/2025, 5:16 PMI’ve tried a few voices, but no voices I choose appear to work on our assistants anymore - since Thursday or Friday.
bouwerp
03/23/2025, 5:17 PMHere is the one assistant ID 09d22eaf-8be8-46cf-bfac-b1afaf895c9d
bouwerp
03/23/2025, 5:19 PMCurrently it uses Athena from deepgram
bouwerp
03/23/2025, 5:20 PMThe voice intermittently returns sometimes when I switch models. For example, I just switched to Claude, and the voice was back for one session. But now it’s gone again.
bouwerp
03/23/2025, 5:22 PMBtw I’m using the react native sdk for the client.
bouwerp
03/24/2025, 9:42 AMThe issue is on iOS devices only
k
Kyle
03/25/2025, 1:33 AMDo you have any Loom video or a Call ID where I can verify that you're using Voice X, but instead it uses Voice Y? Without a Loom video or a Call ID, we cannot verify your claims. It's highly required to help you further and be transparent in the investigation of your issue.
b
bouwerp
03/25/2025, 7:27 AMI understand - let me get that call ID for you
bouwerp
03/25/2025, 8:12 AMHere is one: c534c36e-0460-498e-8714-d9280d5f40b8
bouwerp
03/25/2025, 8:12 AMSo the voice is in the recording, but it does not play on the device. I checked and even the "speech-start" event is not called.
bouwerp
03/27/2025, 6:32 AMJust some feedback on this: we solved the issue; it was related to another package - react-native-video - that interfered with the voice from the VAPI SDK. It seemed to have only been an issue on physical iOS devices.
bouwerp
03/27/2025, 6:43 AMIt was changes in v6.11.0 that broke it, so to fix it we reverted back to v6.10.2
bouwerp
03/27/2025, 6:43 AMHere is the comparison in any case someone wants to try find where the issue crept in:
https://github.com/TheWidlarzGroup/react-native-video/compare/b8459ca71dd0a7695f0b03108af919de67c5d3d4..ede502bf748aae76fb37bda11d8bc335793162d5
bouwerp
03/27/2025, 6:44 AMI have a hunch it's in the new "ios/Video/AudioSessionManager.swift"
k
Kyle
03/27/2025, 6:56 AMMarking this ticket as Solved ✅