Hello, i am using the knowledgebase the first time and in the call the AI just stops talkin and in chat I just get succees like in the screenshot. what am i doing wrong? 🤷‍♂️ the english translation of the question is: "what do you know about markus kaltenbrunner", its the ceo of the company thanks Markus https://cdn.discordapp.com/attachments/1353436900286922803/1353436900689580192/image.png?ex=67e1a5d6&is=67e05456&hm=3585b54cd67969a406fbf75c8cea803deca90f52587f2a34952f8da722bf6291&

Hi Markus! 👋 I notice you're having trouble with your knowledgebase returning "Success" instead of actually answering questions about Markus Kaltenbrunner. While I don't have specific information about Markus Kaltenbrunner in my database, I can definitely help you troubleshoot why your knowledgebase isn't working properly. There are several potential reasons why your knowledgebase is returning "Success" instead of an actual answer: 1. **Incorrect Knowledge Base Configuration**: Your knowledge base configuration might be missing the required

provider

field or have it set incorrectly. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340832089351782563), the knowledge base configuration must specify a

provider

field with the value

'custom-knowledge-base'

. 2. **Knowledge Base Linking Issues**: The knowledgebase might not be properly linked to your assistant. Make sure that the Knowledge Base ID is correctly associated with your assistant. 3. **Data Loading Problems**: The files may exist in your knowledge base, but the content might not be properly indexed or the files might not have been uploaded correctly. According to [troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336722356856426586), you should verify that the files have been successfully uploaded and that they contain the information you're trying to retrieve. 4. **KB Provider Issues**: There might be issues with the KB provider. Vapi has migrated from Canonical to Trieve, so you need to ensure you're using the correct provider. Here are some troubleshooting steps you can take: 1. Verify that your knowledge base is properly configured with the correct

fileIds

that contain information about Markus Kaltenbrunner. 2. Check that the knowledge base is properly linked to your assistant.

I am using the vapi.ai homepage and not the api. where can i set the provider? i just uploaded the files in the agent, like you can see on the screenshot. is there something else i have todo? https://cdn.discordapp.com/attachments/1353436900286922803/1353439356169490473/image.png?ex=67e1a820&is=67e056a0&hm=c3b9156f33dd6269847e96c18b088821231758787d2e76105d7b22a75490f9ba&

Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!