Latency issues
# support
f
Is anyone experiencing latency issues today? When the caller replies to the agent there is a delay of around 5 seconds before it replies. This is on an agent that has been working all week without issue.
v
Hi there! I'm sorry to hear you're experiencing latency issues with your agent. A 5-second delay is definitely not ideal for a smooth conversation flow. To help troubleshoot this issue better, could you please share: 1. Are you using any specific third-party integrations with your Vapi agent (like Twilio, Deepgram, GPT-4o, or ElevenLabs)? 2. Have you made any recent changes to your VAPI configuration settings, particularly parameters like
silenceTimeoutSeconds
,
responseDelaySeconds
, or
llmRequestDelaySeconds
? 3. Are you seeing any error messages in your logs that might indicate what's happening during that 5-second delay? This information would help narrow down the potential causes, as several users have reported similar issues with different root causes. Sources: - [User Reports Latency Issues with VAPI Call Transfers and Routing](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338733363468697631) - [Potential Causes of Latency with MAKE+VAPI Calls](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332286268805087272) - [5-Second Delay in Starting Calls and Potential Solution](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340022322454855781)
f
Using OpenAI gpt4o and eleven labs voice
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) This would really help us figure out what went wrong!
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