Error in in image https://cdn.discordapp.com/attachments/1353657181626699847/1353657442759741440/Screenshot_2025-03-24_at_10.08.15.png?ex=67e2733c&is=67e121bc&hm=00ca90359e168d8c8a38772994c9eff1b58740cadeed0d1f3b2e0a0b338aee60&

Hi there! 👋 I see you're encountering an error on the assistante page. I don't have enough information to determine the exact cause of your specific error, but I can definitely help with some troubleshooting steps for the "Cannot read properties of undefined (reading 'toLowerCase')" error you're seeing. Here are several troubleshooting steps you can try: ## Browser-related fixes * Clear your browser cache and cookies * Disable any browser extensions that might be interfering * Ensure your browser is updated to the latest version * Try using a different browser or incognito mode * Refresh the page (though I see you have a "Reload Page" button in the error) ## Check configuration * Ensure any assistant IDs you're using are correct * Verify that dynamic variables are correctly named and syntactically correct * Check for any unusual formatting or characters in your documents ## Technical checks * If you're comfortable with advanced settings, check your browser's developer console for additional error details * Review server code if you have access (particularly around the

handleSaveAssistant

method) * Verify API keys and access permissions ## Other solutions * Try accessing the page from a different device or network * Check if there are any pending updates for your operating system According to the [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238) I found, this error often occurs when the code is trying to call the

toLowerCase()

method on a variable that is undefined. Is there anything specific you were doing on the assistante page when this error occurred that I can help troubleshoot further? Sources: - [Troubleshooting 'Cannot read properties of undefined (reading 'toLowerCase')' error](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329772290497318973)

Same for me, tried cleaning cache, tried other browsers, tried another network to connect.

Hey guys, the issue is that we release new features but they are only on the frontend, not on the backend, which is why you're getting into this error state. Can you share your Org IDs? I'll switch your ORG channel from daily to weekly, so that you won't be getting this issue again.

it's working now 🙂

Marking this ticket as Solved ✅