Even though the prompt explicitly includes this instruction: "Remember the spelling of Accelnomics properly, as sometimes users may give the wrong spelling – you need to take the correct one." The assistant still fails to recognize or use the correct spelling of Accelnomics, which is both strange and unacceptable from a prompt reliability standpoint.These kinds of inconsistencies are concerning, especially when the prompts are very clear and specific. Please investigate thoroughly. You can refer to the following call IDs for your analysis:

ddc6a675-50c2-4a93-84f0-6eb07b4a32a6

ccdc3c3d-304c-4c51-8079-02f9288b7991

Hi there! I understand your frustration with the assistant not recognizing the correct spelling of "Accelnomics" despite explicit instructions in the prompt. While I can't analyze those specific call IDs without access to the actual call data, I can definitely help explain potential causes and suggest some approaches to resolve this issue. ## Why This Might Be Happening Several factors could be affecting the prompt reliability: 1. **Speech-to-Text Transcription Issues**: According to the [documentation on multilingual support](https://docs.vapi.ai/customization/multilingual), Vapi uses speech-to-text transcription as part of its process, which can affect how company names are interpreted. If the speech-to-text component incorrectly transcribes "Accelnomics," the assistant won't receive the correct spelling to begin with. 2. **Prompt Engineering Challenges**: The [prompting guide](https://docs.vapi.ai/prompting-guide) indicates that effective prompt engineering is crucial for creating successful voice AI agents. Sometimes instructions get lost or deprioritized by the AI, especially when there are multiple competing instructions. 3. **Model Behavior**: As noted in some [community discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1291058129102049300), AI assistants may sometimes fail to adhere to instructions in the prompt, even when they're explicitly stated. ## How to Investigate Using Call IDs To investigate this issue with your call IDs: 1. **Access Call Logs**: Navigate to the Vapi Dashboard, then find the "logs > calls" section in the left-side navigation bar to locate detailed information about those specific calls, as mentioned in [community discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339467226381684789). 2. **Check Transcriptions**: Review the transcriptions to see if "Accelnomics" was correctly transcribed from speech to text.

Hey Sahil, You can use Deepgram keywords so that whenever you speak out the company name, the words get transcribed correctly and then eventually passed correctly to the next model in pipeline. Do give it a try and let me know how it goes for you.