Hey, This billing problem happened again now my credit card is okay, but I can't seem to get more credits or enable the auto recharge, don't know what to do thanks

Hi there! Sorry to hear you're experiencing billing issues again 😕 While I don't have access to your specific account details, I can definitely help explain some common reasons why you might be unable to get more credits or enable auto-recharge, even when your credit card is okay. Here are some potential reasons for your billing issues: ### Wallet Status Your wallet might be frozen if you have a negative credit balance. According to the [billing FAQ](https://docs.vapi.ai/billing/billing-faq), "Your wallet will be marked as frozen while your credit balance is negative. Frozen wallets are unable to make calls or purchase add-ons." ### Payment Processing Issues Even with a valid card, you might encounter: - Card restrictions on online or international transactions - Temporary problems with the payment gateway - Your bank declining the payment and blocking future attempts - Issues with Vapi's payment processor ### Account-Related Issues There might be: - Account permissions or restrictions preventing billing actions - A bug or misconfiguration in the system - Issues with API keys affecting billing functions - Delays in updating your account balance after adding credits ### Troubleshooting Steps 1. Check your billing dashboard at [dashboard.vapi.ai/org/billing](https://dashboard.vapi.ai/org/billing) to verify your current status and credit balance. 2. Ensure you're in the correct organization - sometimes issues occur when the wrong organization is selected. 3. Verify your payment details are correct and up-to-date. 4. Try a different payment method if possible. 5. Contact your bank to ensure there are no restrictions on your card for this type of transaction. 6. If the issue persists, please reach out to Vapi support at [support@vapi.ai](support@vapi.ai) for direct assistance with your specific account. Is there anything specific about these billing issues you'd like me to explain further? Sources:

Thank you for your response, I get this mesage on top of the page when going to the billing dashboard: Your wallet is frozen. Please purchase more credits to continue using Vapi. and I got this message trying to buy credits manually. And I tried to buy credits manually but this message please help https://cdn.discordapp.com/attachments/1353804697558978640/1353806215632912588/WhatsApp_Image_2025-03-24_at_9.37.02_PM.jpeg?ex=67e2fdca&is=67e1ac4a&hm=774de46a16bfc7a6a2649aad6f3b031913dc7d9fa389f0700f84fec41b3c34ec&

Hey Farid, could you share your Org ID? I'll do the same. So, I could take a look at what's going wrong for you.

Hi Shubham, Thank you for the assist my problem is now solved but thank you for the assist

Hey Farid, please share your Org ID so I can review your situation and understand why it's not working.