Inbound Phone Number From Twilio Not Working
# support
g
Hey all! I've just imported a number from Twilio and set the assistant on its config as shown in the picture. However, when calling it, a voice says 'Couldn’t get assistant. Either set the assistant ID on the phone number, or check the debugging artifact sent to your server.' It seems the assistant is very much selected, and I tried selecting others too. It does not happen with the other phone numbers, and I don't have the assistant in a server, but set in the configuration as shown in the picture. What is happening here? The phone number ID is e6e50c3b-f780-48ca-9615-03b59a73324c. https://cdn.discordapp.com/attachments/1353873913360285747/1353873913704091729/image.png?ex=67e33cd6&is=67e1eb56&hm=979b035ec120a9ca4d29a0f4aca94253f0552b2aa6ad99dea863e2bb5e742529&
v
I see you're having an issue with your imported Twilio number not connecting to your Vapi assistant. Let me ask a few follow-up questions to help troubleshoot this: 1. Have you checked the Twilio webhook configuration for this specific number? The webhook should be pointing to Vapi's server, not to another number or URL. Can you verify this in your Twilio dashboard under the phone number settings? 2. Have you reviewed any debugging artifacts or logs in either Vapi or Twilio that might provide more specific error details? The error message mentions checking debugging artifacts sent to your server. 3. When you say "I don't have the assistant in a server," does this mean you haven't configured a Server URL in the Vapi dashboard for this phone number? Some configurations require a server URL to be set. 4. Have you tried importing the number again or removing and re-adding the assistant to the phone number configuration? 5. Are there any differences in configuration between this problematic number and your other working phone numbers? This information will help me provide more targeted troubleshooting steps for your specific situation. Sources: - [Troubleshooting Twilio integration with Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332470088078590023) - [How to check debugging artifacts for Twilio phone number issues in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864) - [Reasons for 'Couldn't get assistant' error message when calling Twilio number](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336765707760963676)
p
Hey Gabriel, There must be something wrong with your assistant, and we send the debugging artifacts to your phone number server URL. Here is how to debug it: 1. Assign a server URL to your phone number 2. Make another call 3. We will send the debugging artifacts again 4. Looking at the debugging artifacts, you can debug it on your own What's going wrong here? We couldn't check like we cannot do it for you. It's just that these artifacts are sent to your server URL, so you have to assign the server URL to your phone number, identify the cause, and then fix it. Finally, remove the server URL again to use the assistant with your phone number.
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