Need Someone to provide a phone call
# support
n
Hey guys, I need a quick lil help. I was wondering if someone can provide me with a recording of VAPI Phone call. Reason: I am currently using retell for my project but the phone call quality on retell gets really bad due to their compression mechanism and the Agent is unable to understand the names of the clients. So, I was wondering if someone can provide me with a test phone call of VAPI, So i can compare the phone call qualities and decide if I need to switch paltforms. Regards
v
Hi Nikki! 👋 I understand you're looking for a VAPI phone call recording to compare quality with Retell. While I can't provide an actual recording myself, I can definitely help you with how to obtain one for your comparison testing. Based on the information I've found, there are several ways you can get a VAPI phone call recording: 1. **Using the API endpoint**: You can retrieve recording URLs by making a GET request to the
/call/:id
endpoint:
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curl -X GET 'https://api.vapi.ai/call/{callId}' \
   -H 'Authorization: Bearer YOUR_API_KEY'
The response will include recording URLs in this format:
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json
   {
     "artifact": {
       "recordingUrl": "https://storage.url/recording.wav",
       "stereoRecordingUrl": "https://storage.url/stereo-recording.wav",
     }
   }
[Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341440757189578782) 2. **Enable recordings in your assistant configuration**: Make sure to configure your assistant's artifactPlan with
recordingEnabled: true
for audio recordings and
transcriptPlan.enabled: true
for transcripts. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342498699615539222) 3. **Configure server messages**: You can set up your assistant to send server messages including the recording URL at the end of the call by configuring
serverMessages
to include
"end-of-call-report"
. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341440757189578782)
Regarding call quality, I found that VAPI is designed for low latency to support responsive conversations (targeting <500-800ms voice-to-voice latency). [Source](https://docs.vapi.ai/introduction) Some users have reported audio quality issues like fluctuation in tonality and volume concerns, but these can often be adjusted in the VAPI configuration. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336706862518636635) Is there anything else you'd like to know about VAPI's call quality or recording features to help with your comparison? Sources: - [Discord Thread about GET /call/:id endpoint](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341440757189578782) - [Discord Thread about Artifact interface](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342498699615539222) - [Vapi Introduction Documentation](https://docs.vapi.ai/introduction) - [Discord Thread about adjusting AI voice volume](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336706862518636635)
s
@Nikki I'm dropping a number in your DM. You can make a call and talk with it. After that, once you are done, let me know. I'll share the call recording here. This way, you can test it by yourself what you have spoken during the call and how does it sound.
n
Hey there Shubham, thanks for the reply. I tested it using one of my twilio numbers. I listened to the phone call audio but there was not much of a difference between the call qualities of retell and vapi. So, I believe we have kinda tech limitations there, so will go with another approach for now.
k
Hey Nikki, Can you let me know what difference or wow factor you were looking out for and couldn't find with VAPI? When you say tech limitations, I also want to understand what you mean by that. The main reason behind asking them about this is to understand what exactly you are looking out for and how better I can help you out to align with your solutions and expectations.
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