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Pay as You Go Plan not available
# support
m
Hi! All my organizations in Vapi are set to Pay as You Go Plan. I recently created I new one and was surprised I can no longer have a Pay as You Go Plan, and I'm stuck with Vapi Start Up plan, where I have to buy credits. That start up plan doesn't work neither for me nor for my clients and I keep receiving the message "⚠️ Your wallet is frozen. Please purchase more credits to continue using Vapi." How do I change the plan to "Pay as You Go" just like I have it set up on my other organizations? Why that change?
v
Hi there! 👋 I understand your frustration with the plan change situation. I wasn't able to find specific information about why the Pay as You Go plan is no longer available for new organizations. However, I can help explain the current situation and how you might be able to switch plans. Based on the information I found, Vapi introduced a new credit-based billing system on October 10, 2024. According to the [changelog](https://docs.vapi.ai/changelog/2024/10/10), they switched to a "top-up payment system" with advantages like "Support More Users Without Limits" and "Predictable Budgets." This change might explain why your new organization defaulted to the Start Up plan. To switch from the Vapi Start Up plan to Pay-as-you-go status, you'll need to: 1. Add your payment details 2. Purchase additional credits After completing these steps, your wallet should be upgraded to pay-as-you-go status, according to the [billing FAQ](https://docs.vapi.ai/billing/billing-faq). Regarding the "frozen wallet" message, this means your credit balance is negative, which prevents making calls or purchasing add-ons. You'll need to add more credits to unfreeze your wallet. For more specific assistance with switching your new organization to the same plan as your older ones, you might want to contact Vapi support directly with your organization ID and a description of your situation. Is there anything else you'd like to know about the Vapi plans or billing system? Sources: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/10) - [Vapi Billing FAQ](https://docs.vapi.ai/billing/billing-faq)
Hi there! 👋 I understand your frustration with not being able to set up a Pay as You Go plan for your new organization. I'm unable to determine the exact reason why your specific account can't access the Pay as You Go plan for your new organization. However, I can help explain the recent changes to Vapi's subscription plans and provide some options for addressing your situation. Based on the information I found, Vapi introduced a new credit-based billing system on October 10, 2024. According to the [changelog](https://docs.vapi.ai/changelog/2024/10/10), they implemented a "top up payment system" that requires purchasing credits instead of the previous Pay as You Go model. This change appears to be platform-wide and affects new organizations. Regarding the "wallet is frozen" message, this means your credit balance is negative, which prevents you from making calls or purchasing add-ons in the system according to [Vapi's billing FAQ](https://docs.vapi.ai/billing/billing-faq). To potentially switch to a Pay as You Go plan, you have a few options: 1. Add your payment details and purchase additional credits to upgrade your wallet status. According to the [billing FAQ](https://docs.vapi.ai/billing/billing-faq), "To continue using Vapi after your trial credits are depleted, you'll need to: 1. Add your payment details 2. Purchase additional credits 3. Your wallet will then be upgraded to pay-as-you-go status." 2. Try switching to Credit Based Billing by going to the billing page and clicking "Switch to Credit Based Billing" as mentioned in the [October changelog](https://docs.vapi.ai/changelog/2024/10/10). 3. Contact Vapi support for direct assistance with your specific situation, as they may be able to help with plan changes or account-specific issues. Would you like me to provide more details on any of these options or help with anything else? Sources: - [Vapi Billing FAQ](https://docs.vapi.ai/billing/billing-faq)
- [Vapi Changelog October 10, 2024](https://docs.vapi.ai/changelog/2024/10/10)
m
I have already purchased more credits, but the only option to "upgrade" my plan is for the Enterprise Plan. It makes no sense to not have an Auto Reload option, please correct that.
k
Hey, can you share your organization ID so I could take a look and upgrade it to a Pay-As-You-Go plan if required?
m
Hi @Shubham Bajaj the organization ID is 62555c72-f24c-4d11-b23e-da51f4c2d3f0. Could you please update it to Pay as you go, just like all my other organizations.
k
Hey, your organization has already been marked as Pay As You Go. You can check in under VAPI billing or org page and can verify it by yourself.
m
Hey @Shubham Bajaj the organization I shared with you i still on Startup Plan, this the ID: 62555c72-f24c-4d11-b23e-da51f4c2d3f0 as you can see on the screenshot https://cdn.discordapp.com/attachments/1354077492922810390/1356684101863870494/image.png?ex=67ed7607&is=67ec2487&hm=7c893b512ad427e3daee7614d063b04ea14b41805d9f68d74b8eca1426f7e9b1&
k
Hey Mauricio, this means your organization has been converted into a Pay-As-You-Go plan. VAPI startup means Pay As You Go, whereas if you see something as Trial, that means you are on a New Minutes plan.
m
@Shubham Bajaj I have 9 organizations with Pay as You Go plan, where I can see this very clear on the image. I don't need to pay $10/moth for Reserved Concurrency (Call Lines), I can use 1 assistant to handle 10 different calls, and I don't neet to pay extra to activate HIPAA Compliance. However, my lateste new organization created (62555c72-f24c-4d11-b23e-da51f4c2d3f0) is still set as a VAPI Start Up plan, where I have to pay for Reserved Concurrency and I have to pay for HIPAA Compliance. All I ask is to turn that organization the same payment plan as I have on the other 9 organizations. My dashboard for that specific organizations still presents as Vapi Start Up plan. https://cdn.discordapp.com/attachments/1354077492922810390/1357378313173074010/image.png?ex=67effc90&is=67eeab10&hm=06b7be413131c1d8d0de73535344e6177c99688c9c24487ebe779bd03d76da82&
k
Hi, checking if this is resolved/solved for you?
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