What happens when I switch to the new Billing experience? Do I lose my wallet credits? Am I charged differently?

Hi there! 👋 I don't have complete information about what happens to existing wallet credits when switching to the new Billing experience. However, I can definitely help with explaining what the new Billing experience is and how charging works in the new system. ## The New Billing Experience The new Billing experience at Vapi includes: - A credit-based system where 1 credit equals $1 USD ([Vapi documentation](https://docs.vapi.ai/billing/billing-faq)) - The ability to purchase reserved concurrency and scale infinitely with a top-up payment system ([Changelog](https://docs.vapi.ai/changelog/2024/10/10)) - Auto-reload options for your account - A billing page where you can: - View payments in a table format ([Changelog](https://docs.vapi.ai/changelog/2024/10/9)) - Select add-ons like HIPAA compliance and dedicated Slack support ([Changelog](https://docs.vapi.ai/changelog/2024/10/10)) - Customize the email address on your invoices ([Changelog](https://docs.vapi.ai/changelog/2024/12/11)) - Check credits remaining for subscriptions ([Changelog](https://docs.vapi.ai/changelog/2024/10/30)) ## How Charging Works in the New System Under the new Billing experience: - You switch to a credit-based system with a top-up payment model by clicking "Switch to Credit Based Billing" and making a payment ([Changelog](https://docs.vapi.ai/changelog/2024/10/10)) - This provides more predictable budgets as "You know exactly how much you will spend on Vapi each month, and you can top up at any time as your needs grow" ([Changelog](https://docs.vapi.ai/changelog/2024/10/10)) - You can select add-ons and the maximum number of concurrent calls you expect ([Changelog](https://docs.vapi.ai/changelog/2024/10/10)) Regarding wallet credits, I found that some users have reported issues with frozen wallets and locked-up credits, but I don't have specific information about what happens to existing wallet credits during the switch.

The new VAPI plan offers 1000 VAPI minutes per month for free. Once consumed, a team member will contact you to upgrade to the Pay as You Go plan. Credits purchased during this or before switching remain unused except for add-ons. Under the new plan, the first 1000 minutes are free, and you'll pay for services using credits after that.

We switched to the new billing experience, where do we see the 1000 minutes? We can only see our wallet balance. It says that we're on the Vapi Startup plan.

Can you share your organization ID?

6e69005f-202c-4cf2-931a-5000008d7b82

Hey Radu, your organization is under a Pay-As-You-Go plan, and under this, you cannot get the VAPI free minutes. If you want, I can convert your organization from Pay-As-You-Go to Trial, then you will get VAPI 1000 free minutes.

If we do that, do we need our current wallet balance?

The Vapi 1000 minutes plan is completely free and includes other service providers as well, whereas venue shift to pay as you go. You will have to pay for the service is used even including Vapi through your wallet.

Okay, what about my current wallet credits, will I lose them if you switch me to the pay as you go trial?

If you switch to trial, you wont be loosing tour credits.

Okay, please switch us to the trial that gives us the 1000 free minutes per month and keeps our current wallet balance

You have to do it by yourself. Visit the organization or billing page, and there click on the new billing experience button, after that your account will be converted into the new plan.

We have already done that, but we don’t have the free minutes

Hi, checking if this is resolved/solved for you?

No

Hey Radu, I checked with my team, and they're saying it's best to convert to the free or free billing plan through the dashboard. You have to go on the organization page and click on "New Billing Experience." Your org will be converted to it. If I do it manually, I have to do it at 5-6 places, and if any human error is left, it will be difficult for us to revert.

We already did convert to the new billing experience on the dashboard, but we don’t see the 1000 free minutes.

Hey, could you share your Org ID?

Here it is

thank you. we will look into this

This is not solved, please re-open it.

Hey, could you help me understand what's remaining with this ticket? If I can see you didn't share your Org ID, and you wanted to upgrade to Pay As You Go right?

Here’s the org ID that I sent you on March 30