Vapi Free
# supportp
Paula Martins
03/26/2025, 6:58 PMHi guys, I need this "Automação" Org to go to the Startup plan. I added $50 of credit but the calls still won't go through. Can you upgrade this account?
https://cdn.discordapp.com/attachments/1354529960718631015/1354529961100185641/image.png?ex=67e59fd4&is=67e44e54&hm=c189e86329960cdbb7616c8edba0a9c33075a3830feb8d4ffc605fe6c6bb552b&
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Vapi Support Bot
03/26/2025, 7:00 PMI'm escalating your request to our support team right away! 👍
It looks like upgrading to the Startup plan requires direct assistance from our support team. While you've already added credits (which is great!), there seems to be an additional step needed to officially move your "Automação" organization to the Startup plan.
The support team will help you complete this upgrade and make sure your calls start working properly with your existing $51.85 credit balance.
You should hear back from them soon. If you need to provide any additional information, you can reach Vapi support directly at support@vapi.com and include your organization ID in your message.
Vapi Support Bot
03/26/2025, 7:00 PMI've just escalated your request to our support team! They'll help you complete the upgrade to the Startup plan for your "Automação" organization.
While you've already added credits ($51.85 is showing in your balance), there appears to be an additional administrative step needed to officially move your account to the Startup plan that only our support team can perform.
The team will work on making sure your calls start working properly with your existing credit balance. You should hear back from them very soon.
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Paula Martins
03/26/2025, 7:01 PMorganization ID: 2fb702d9-f484-499e-9508-55fc241a4e2e
Paula Martins
03/27/2025, 10:41 AM??
Paula Martins
03/27/2025, 10:42 AMGuys, my assistants are stopped, they have credit, I need you to update the plan.
k
Kyle Brunker
03/27/2025, 10:56 PMHey Paula Martins,
Your account has been updated to Pay-As-You-Go. Please check it and let me know.
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Paula Martins
03/28/2025, 11:06 AMHi guys, I just saw everything ok here. Thank you
k
Kyle Brunker
03/29/2025, 2:10 PMMarking this ticket as Solved ✅
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