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# support
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Gray 🩶
03/27/2025, 12:06 AM
I can't login to my Vapi account, why is this happening for the past few weeks?
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Vapi Support Bot
03/27/2025, 12:07 AM
Hi there! Sorry to hear you're having trouble logging into your Vapi account 😕 I can't tell exactly why your specific account has been having issues for the past few weeks without more details, but I can definitely help with common login problems and troubleshooting steps! Based on the information I have, here are some common Vapi login issues and solutions: ## Common Login Issues * **Dashboard loading problems**: Many users report the dashboard getting stuck on loading or loading forever when trying to log in ([source](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
)) * **Authorization errors**: Users sometimes encounter "authorization denied" errors or 403 forbidden responses ([source](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342985726945656842
)) * **Password reset issues**: Some users have had problems with password reset links expiring before they can be used ([source](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344308936265695284
)) ## Troubleshooting Steps to Try 1. **Browser-related fixes**: * Clear your browser's cache and cookies * Disable any browser extensions (especially ad blockers) * Try using a different browser or an incognito/private window * Make sure your browser is up to date ([source](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
)) 2. **Connection checks**: * Ensure you have a stable internet connection * Try connecting from a different network if possible 3. **Advanced troubleshooting**: * Check if your API keys and access permissions are correct and not expired * If you're using Google sign-in, try the email login method instead (or vice versa) * Try accessing from a different device ([source](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788
))
Vapi Support Bot
03/27/2025, 12:07 AM
Would you be able to share any specific error messages you're seeing or what happens when you try to log in? That would help me provide more targeted assistance! Sources: - [Discord thread about dashboard loading issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283
) - [Discord thread about authorization errors](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342985726945656842
) - [Discord thread about password reset issues](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344308936265695284
) - [Discord thread about browser-related troubleshooting](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547
) - [Discord thread about advanced troubleshooting](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788
)
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Gray 🩶
03/27/2025, 12:13 AM
It automatically takes me to verification which am unable to do This is sad because I have a project to complete
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Aditya
03/30/2025, 7:32 AM
Hey @Gray, can you share your account email so I could take a look at what could happen for you?
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Gray 🩶
04/09/2025, 7:48 AM
kemyautomations@gmail.com
Gray 🩶
04/09/2025, 7:48 AM
kemyautomations@gmail.com
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Aditya
04/10/2025, 11:35 PM
Hey Gray, your account has been unblockec. Give it a try and let me know!
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