Issue logging in
# support
g
I can't login to my Vapi account, why is this happening for the past few weeks?
v
Hi there! Sorry to hear you're having trouble logging into your Vapi account 😕 I can't tell exactly why your specific account has been having issues for the past few weeks without more details, but I can definitely help with common login problems and troubleshooting steps! Based on the information I have, here are some common Vapi login issues and solutions: ## Common Login Issues * **Dashboard loading problems**: Many users report the dashboard getting stuck on loading or loading forever when trying to log in ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283)) * **Authorization errors**: Users sometimes encounter "authorization denied" errors or 403 forbidden responses ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342985726945656842)) * **Password reset issues**: Some users have had problems with password reset links expiring before they can be used ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344308936265695284)) ## Troubleshooting Steps to Try 1. **Browser-related fixes**: * Clear your browser's cache and cookies * Disable any browser extensions (especially ad blockers) * Try using a different browser or an incognito/private window * Make sure your browser is up to date ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)) 2. **Connection checks**: * Ensure you have a stable internet connection * Try connecting from a different network if possible 3. **Advanced troubleshooting**: * Check if your API keys and access permissions are correct and not expired * If you're using Google sign-in, try the email login method instead (or vice versa) * Try accessing from a different device ([source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788))
Would you be able to share any specific error messages you're seeing or what happens when you try to log in? That would help me provide more targeted assistance! Sources: - [Discord thread about dashboard loading issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) - [Discord thread about authorization errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342985726945656842) - [Discord thread about password reset issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344308936265695284) - [Discord thread about browser-related troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [Discord thread about advanced troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788)
g
It automatically takes me to verification which am unable to do This is sad because I have a project to complete
s
Hey @Gray, can you share your account email so I could take a look at what could happen for you?
g
kemyautomations@gmail.com
kemyautomations@gmail.com
s
Hey Gray, your account has been unblockec. Give it a try and let me know!