Would this make more sense? @User This is only if you need to capture business A phone or Business B phone number to associate with the caller, again, if you dont care about this, the CALLER will always be available as a an object ( customer) inside the assitant-request for example, i do it before answering to assitant request because i need that number for some functions before the call starts, but can also be done at the point of end-call-report. https://cdn.discordapp.com/attachments/1211484481848873020/1354631135837294762/image.png?ex=67e5fe0e&is=67e4ac8e&hm=905f71440b8d23d82f7f951873840a585b17ef194c49a80c21b1ddc718463382&