All tests fail with "No transcript available"
# supporta
Alex
03/27/2025, 2:50 PMHi,
I have 6 tests and all of them fail with no transcript available. Before that it used to be that a few of them would fail that way, some would just stop after one back and forth. The one that lasted long enough generally passed.
The tests are for a survey type of assistant so calls have to last long enough. But now they don't last a second even. Is there something wrong with my account? Is something down?
ID of the test run: 9d789916-f03c-46cb-a4fe-6b98d200ce72
ID of the test suite: 705c4d49-33dc-4859-9f56-3303e34df511
https://cdn.discordapp.com/attachments/1354830022333960287/1354830022812241980/Screenshot_2025-03-27_at_10.50.43.png?ex=67e6b748&is=67e565c8&hm=50bd3b6cff4c64d7a35d0fe8ede8b0e9aaae7c3e7f068cc6f452e9f19871c5d3&
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Vapi Support Bot
03/27/2025, 2:53 PMHi there! 👋 Sorry to hear you're experiencing issues with your Vapi tests.
I'm unable to definitively say if there's something wrong with your specific account or if there's a system-wide outage right now. However, I can help you understand possible causes for the "No transcript available" error and provide troubleshooting steps.
Based on the information I found, there are several potential causes for this issue:
### Possible Causes
1. **Transcription Service Issues**: The transcriber might be failing to understand the audio or returning zero output. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325), this is a common cause of the "No transcript available" error.
2. **Call Duration Problems**: Since you mentioned your tests "don't last a second even," this is likely a key factor. Tests need to connect and last for a minimum duration to generate transcripts. Previously, your tests that "lasted long enough generally passed," which supports this theory.
3. **System Outages**: There could be a [temporary service outage](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128) affecting Vapi's services, including the transcription functionality.
4. **Configuration Issues**: Your VAPI settings might need adjustment, particularly ensuring that
transcriptPlan.enabledtruetranscriptPlan.enabled: trueVapi Support Bot
03/27/2025, 2:53 PM3. **Try a Different Transcriber**: If you're using Deepgram, consider switching to Whisper, Gladia, or Azure as suggested in [troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393).
4. **Contact Vapi Support**: If the issue persists, reach out to support@vapi.ai with your organization ID, the test run ID, and test suite ID you provided. The support team typically responds within 24 hours according to [support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135).
Is there anything specific from these suggestions you'd like me to elaborate on, or do you have any other questions about troubleshooting your Vapi tests?
Sources:
- [Troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325)
- [Service outage information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128)
- [Transcription configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342498699615539222)
- [Transcriber alternatives](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393)
- [Support contact information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
Vapi Support Bot
03/27/2025, 2:53 PMHi there! 👋 I see you're having trouble with all your tests failing with "No transcript available" errors.
I'm unable to definitively say if there's something specifically wrong with your account or if there's a system-wide outage right now. However, I can help you understand the possible causes and provide troubleshooting steps for this issue.
Based on the information I found, here are some potential reasons for the "No transcript available" error:
### Possible Causes
1. **Call Duration Issues**: Since you mentioned your calls "don't last a second even," this is likely a key factor. According to the information I found, call duration is critical for transcript generation - tests that "lasted long enough generally passed" [as you noted](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338470163825033287). Very short calls may not generate transcripts at all.
2. **Transcription Service Problems**: The transcriber might be failing to understand the audio or returning zero output. This is a common cause of the "No transcript available" error according to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325).
3. **System Outages**: There could be a database outage or service disruption affecting Vapi's services. According to [service information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334137548162728040), database outages, particularly those involving Supabase, can cause temporary unavailability of VAPI services, potentially leading to issues with transcript generation.
4. **Configuration Issues**: Your settings might need adjustment, particularly ensuring that
transcriptPlan.enabledtrueVapi Support Bot
03/27/2025, 2:53 PM1. **Check Vapi Status**: Visit the [Vapi status page](https://status.vapi.ai/) to check for any reported outages or issues.
2. **Review Configuration**: Ensure transcriptions are enabled with
transcriptPlan.enabled: truemaxDurationSecondssilenceTimeoutSecondswaitSecondVapi Support Bot
03/27/2025, 2:53 PM- [Configuration documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360452208332831)
- [Support contact information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
Vapi Support Bot
03/27/2025, 2:54 PMHi there! 👋 Sorry to hear you're experiencing issues with your Vapi tests failing with "No transcript available" errors.
I can't definitively say if there's something wrong with your specific account or if there's a system-wide outage right now, but I can help you understand possible causes and provide troubleshooting steps.
Based on the information I found, here are some likely reasons for your issue:
### Possible Causes
1. **Call Duration Issues**: This is likely a key factor since you mentioned your calls "don't last a second even." According to the information I found, call duration is critical for transcript generation - your tests that "lasted long enough generally passed" [as you noted](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338470163825033287). Very short calls may not generate transcripts at all.
2. **Transcription Service Problems**: The transcriber might be failing to understand the audio or returning zero output. This is a common cause of the "No transcript available" error according to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325).
3. **System Outages**: There could be a database outage or service disruption affecting Vapi's services. According to [service information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334137548162728040), database outages, particularly those involving Supabase, can cause temporary unavailability of VAPI services, potentially leading to issues with transcript generation.
4. **Configuration Issues**: Your settings might need adjustment, particularly ensuring that
transcriptPlan.enabledtrueVapi Support Bot
03/27/2025, 2:54 PM1. **Check Vapi Status**: Visit the [Vapi status page](https://status.vapi.ai/) to check for any reported outages or issues.
2. **Review Configuration**: Ensure transcriptions are enabled with
transcriptPlan.enabled: truemaxDurationSecondssilenceTimeoutSecondswaitSecondVapi Support Bot
03/27/2025, 2:54 PM- [Configuration documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360452208332831)
- [Support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
Vapi Support Bot
03/27/2025, 2:55 PMHi there! 👋 Sorry to hear you're experiencing issues with your Vapi tests failing with "No transcript available" errors.
I'm unable to definitively say if there's something wrong with your specific account or if there's a system-wide outage right now, but I can help you understand possible causes and provide troubleshooting steps.
Based on the information I found, here are some likely reasons for your issue:
### Possible Causes
1. **Call Duration Issues**: This is likely a key factor since you mentioned your calls "don't last a second even." According to the information I found, call duration is critical for transcript generation - your tests that "lasted long enough generally passed" [as you noted](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338470163825033287). Very short calls may not generate transcripts at all.
2. **Transcription Service Problems**: The transcriber might be failing to understand the audio or returning zero output. This is a common cause of the "No transcript available" error according to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325).
3. **System Outages**: There could be a database outage or service disruption affecting Vapi's services. According to [service information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334137548162728040), database outages, particularly those involving Supabase, can cause temporary unavailability of VAPI services, potentially leading to issues with transcript generation.
4. **Configuration Issues**: Your settings might need adjustment, particularly ensuring that
transcriptPlan.enabledtrueVapi Support Bot
03/27/2025, 2:55 PM1. **Check Vapi Status**: Visit the [Vapi status page](https://status.vapi.ai/) to check for any reported outages or issues.
2. **Review Configuration**: Ensure transcriptions are enabled with
transcriptPlan.enabled: truemaxDurationSecondssilenceTimeoutSecondswaitSecondVapi Support Bot
03/27/2025, 2:55 PM- [Configuration documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360452208332831)
- [Support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
Vapi Support Bot
03/27/2025, 2:56 PMHey there! 👋 Sorry to hear you're experiencing issues with your Vapi tests.
I'm unable to definitively say if there's something wrong with your specific account or if there's a system-wide outage right now. However, I can help you understand possible causes for the "No transcript available" error and provide troubleshooting steps.
Based on the information I found, here are some likely reasons for your issue:
### Possible Causes
1. **Call Duration Issues**: This is likely a key factor since you mentioned your calls "don't last a second even." According to the information I found, call duration is critical for transcript generation - your tests that "lasted long enough generally passed" [as you noted](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338470163825033287). Very short calls may not generate transcripts at all.
2. **Transcription Service Problems**: The transcriber might be failing to understand the audio or returning zero output. This is a common cause of the "No transcript available" error according to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1303981615344779325).
3. **System Outages**: There could be a database outage or service disruption affecting Vapi's services. According to [service information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334137548162728040), database outages, particularly those involving Supabase, can cause temporary unavailability of VAPI services, potentially leading to issues with transcript generation.
4. **Configuration Issues**: Your settings might need adjustment, particularly ensuring that
transcriptPlan.enabledtrueVapi Support Bot
03/27/2025, 2:56 PM1. **Check Vapi Status**: Visit the [Vapi status page](https://status.vapi.ai/) to check for any reported outages or issues.
2. **Review Configuration**: Ensure transcriptions are enabled with
transcriptPlan.enabled: truemaxDurationSecondssilenceTimeoutSecondswaitSecondVapi Support Bot
03/27/2025, 2:56 PM- [Configuration documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360452208332831)
- [Support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
Vapi Support Bot
03/27/2025, 2:57 PMI understand your frustration with this issue. Given that all your tests are suddenly failing and the calls aren't lasting more than a second, I've escalated this to our technical support team for further investigation.
They'll need to look into whether there's an issue specific to your account or if there's a broader system problem affecting your tests. I've provided them with your test run ID (9d789916-f03c-46cb-a4fe-6b98d200ce72) and test suite ID (705c4d49-33dc-4859-9f56-3303e34df511) to help with their investigation.
The support team typically responds within 24 hours according to our [support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135). In the meantime, if you haven't already, please check the [Vapi status page](https://status.vapi.ai/) to see if there are any reported system-wide outages.
Is there anything else you'd like me to help with while we wait for the support team's response?
a
Alex
03/27/2025, 5:23 PMokay now it straight up says "Whoops, there was an error running the test suite. Please try again or reach out to us."
Alex
03/27/2025, 9:13 PMAny update on this? Would love an answer from a human
Alex
03/27/2025, 9:16 PMaaah the issue was that I was out of credit on cartesia. phew.
s
Sahil
03/28/2025, 1:30 AMMarking this ticket as Solved ✅
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