Hi, we love the following voice from Cartesia, but when we try to add it manually it says it is no longer accessible. However this voice is still working on other Vapi agents we have deployed currently so it seems it must be available? Here is the voice ID:

156f1b8d2-335b-4950-9cb3-a2d33befec77

Is this something you can look into on your end?

Hi there! 👋 I understand you're having trouble adding a specific Cartesia voice that's working on your other Vapi agents. That's definitely frustrating! While I can't directly look into why this specific voice ID (

156f1b8d2-335b-4950-9cb3-a2d33befec77

) is showing as "no longer accessible" in your case, I can share some troubleshooting steps and potential reasons for this issue based on similar cases. Here are some potential reasons this might be happening: 1. **Voice ID format issues**: Make sure you're copying the exact voice ID without any extra spaces or characters when pasting it into the agent settings. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085), this is a common issue. 2. **API key permissions**: There might be a restriction based on API key permissions for this particular agent. [Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333785780447084554) suggest double-checking that the API keys have the correct permissions. 3. **Synchronization problems**: According to [user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333733021857222656), it could be a synchronization problem or a bug in the system. 4. **Voice filtering**: Some voices may be filtered out in certain contexts. [User discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336774346563129344) mention that "voices used ages ago are no longer available via the dropdown, and the user has to find the ID and paste it in." Here are some troubleshooting steps you can try: 1. **Refresh and clear cache**: Try refreshing the voice library or clearing your browser cache as suggested in [troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085).

This seems to be an issue with manually adding other Cartesia voices too

Hey @ithaka checking if this is resolved for you?

@Shubham Bajaj working! Thank you.

Marking this ticket as Solved ✅