https://vapi.ai/ logo
Join Discord
Powered by
Issue with joining the organization link and sign-...
# support
i
Hey Vapi team, Big fan of your product! I have an issue with joining the organization. I followed the link and signed-up. Didnt get any verification mail. When i try to log in it just loads. Looking forward to your response. All the best
v
Hi there! 👋 Thanks for your kind words about Vapi! I'm sorry to hear you're having trouble joining an organization. I can't determine the exact reason why you didn't receive a verification email in your specific case, but I can definitely help with troubleshooting steps for both the verification email and login loading issues. Here are some troubleshooting steps you can try: ## For the verification email issue: - Check your spam/junk folder for the verification email - Ensure you have a stable internet connection - Clear your browser's cache and cookies, then try again - Disable any browser extensions, especially ad blockers or script blockers - Try using a different browser or a private/incognito window - Make sure your browser is up to date ## For the login loading issue: - Refresh the page - Clear browser cache and cookies - Reset cookies - Try a different browser or incognito mode - Disable browser extensions The issue might be related to a [database outage affecting Supabase](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180), which Vapi uses. You can check the status at https://status.supabase.com/. If you've tried these steps and still face issues, please contact the Vapi support team at [support@vapi.ai](support@vapi.ai). When contacting support, it's helpful to provide: - A detailed description of the issue - Steps you've already taken to resolve it - Any error messages you've received - Your organization ID (if you have it) The support team typically responds within 24 hours according to [this information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135). Is there anything else I can help you with regarding your Vapi account? Sources: - [Vapi verification email process troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
Hi there! 👋 I see you're still experiencing issues with joining the organization. I'm unable to determine if you've tried any of the troubleshooting steps I suggested earlier, but I can help you further with this situation. Have you had a chance to try the troubleshooting steps I mentioned for both the verification email and login loading issues? These include checking your spam folder, clearing browser cache/cookies, trying a different browser, and disabling extensions. If you've already tried these steps and are still facing issues, I'd strongly recommend reaching out directly to the Vapi support team at [support@vapi.ai](support@vapi.ai). As mentioned earlier, they typically respond within 24 hours and can provide more personalized assistance for your specific situation. When contacting them, be sure to include: - A detailed description of what happens when you try to log in - The email address you used to sign up - Any error messages you're seeing - Steps you've already attempted to resolve the issue Is there anything specific about the troubleshooting process you'd like me to clarify further?
Hi there! 👋 I understand you're still having trouble with joining the organization. I'm not able to tell if you've tried the troubleshooting steps I suggested earlier, but I'm happy to continue helping with your verification email and login loading issues. For the verification email issue, have you checked your spam folder, cleared your browser cache/cookies, tried disabling browser extensions, or attempted using a different browser? Similarly, for the login loading issue, have you tried refreshing the page, resetting cookies, or using an incognito window? As mentioned in my previous message, the issue might be related to a [database outage affecting Supabase](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180), which Vapi uses. You can check the current status at https://status.supabase.com/. If you've already tried these steps without success, I'd recommend contacting the Vapi support team directly at [support@vapi.ai](support@vapi.ai). When reaching out, please include: - A detailed description of your issue - The email address you used to sign up - Any error messages you're seeing - Steps you've already taken to troubleshoot According to our [information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135), the support team typically responds within 24 hours and can provide more personalized assistance for your specific situation. Is there anything specific about the troubleshooting process you'd like me to explain further? 🙂 Sources: - [Vapi verification email process troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [Vapi login issues troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135) - [Vapi login page loading issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180)
I understand how frustrating this can be, and I appreciate your patience. Since we haven't been able to resolve your issue through the troubleshooting steps, I've escalated your case to our support team who will be able to provide more personalized assistance with your organization joining and login issues. A member of our support team will reach out to you directly to help resolve this problem. They may ask for additional information such as the email address you used to sign up and specific details about what happens during your login attempts. In the meantime, if you happen to try any of the troubleshooting steps we discussed and make progress, feel free to let us know. The Vapi team is committed to helping you get this resolved as quickly as possible. 👍
s
Can you share your email so I could take a look at what could be happening for you?
PreviousNext
Powered by